Healthcare Relations Representative

Behind every award is a story, and ours is written every day by more than 900 dedicated employees and hundreds of compassionate volunteers who walk alongside patients and families when they need us most.

At Community Hospice & Palliative Care, we’re honored to be recognized with the Hospice Honors Elite award, a testament not just to our clinical excellence, but to the compassion we bring to every bedside, every home, every conversation. Every day, we serve approximately 1,500 patients living with advanced illness, wherever they call home, be it a private residence, a long-term care or assisted living facility, a hospital, or in one of our nine inpatient care centers.

We’re here to improve quality of life, to ease pain and lift burdens, and to be the Compassionate Guide that families need when time matters most. And most importantly, as the only non-profit hospice provider in the region, we never turn anyone away due to an inability to pay.

Under the general direction of the Manager of Healthcare Relations, the Healthcare Relations Representative provides education and clinical referral sources regarding Community Hospice and Palliative Care’s services, including access to hospice care and delivery of end of life care. The Healthcare Representative is well versed in knowledge and appropriateness of hospice and palliative services providing customer service and education in one to one and large group settings across a variety of service areas, including long term care and assisted living facilities, hospitals, and community centers.

Position Details

• Territory Work Area: Alachua, Columbia, Baker, Clay and surrounding county areas; this position operates out in the field
• Days/Hours: Monday - Friday, 8:00am to 5:00pm; occasional nights for community events
• Compensation: Base salary plus compensation from both individual and team performance inventive packages; paid driving mileage. Full benefits package including 23 days PTO annual

Primary Responsibilities

Achieves quarterly and annual referral and admission goals within assigned territory as set by the Healthcare Manager. Territory is located primarily in Alachua County and surrounding areas. S/he helps educate and motivate medical community about the benefits of hospice care and the unique benefits of Community Hospice.

• Educate medical community on the patient benefits of early referrals
• Cultivate, develop and enhance existing relationships with physicians and other appropriate referral sources.
• Develop and track time and territory management plan for complete coverage of assigned territory.
• Expectation is that 8 to 10 physician calls will be made per day as well as numerous visits with office and facility staff.
• “A” and “B” accounts will be seen at least two times per month.
• Identify potential high referral accounts within territory and document plan to increase referrals.
• Leverage in-service events, formal and informal education events to insure delivery of Community Hospice messages.
• Maintain accurate record of all expenses and report to Community Hospice on a timely basis.
• Maintain accurate and up-to-date business development records within assigned database.
• Validate all reported referral and admissions are reflected properly within Community Hospice records weekly and finalized within 30 days of the end of the month
• Collaborate with other members of the hospice team within your assigned territory; back-up fellow Healthcare Representatives as needed for special events or vacation time.
• Maintain memberships in related health care professional organizations for the purpose of networking.
• Communicate issues that arise in the field with clinical staff through defined channels to enhance service delivery.
• Participate in organizational committees as identified that enhance the working relationships between departments within Community Hospice.
• Promote Community Hospice through participation in community and professional organizations. Improve own professional knowledge and skill level.

Education/Experience

Any combination of education and experience that would provide required skills and knowledge for successful performance would be qualifying. Typical qualifications would be equivalent to:

• Bachelor’s degree or equivalent required.
• Minimum two years of documented sales success, preferably in selling services to medical professionals within the service area.
• Clinical background

Desired Knowledge & Skills

• Ability to communicate and articulate Community Hospice services and benefits to medical professionals in a clear and concise manner.
• Excellent presentation skills for both small and large audiences with strong communication skills
• Ability to work autonomously and support fellow team members.
• Customer relationship management and sales force automation systems.

Community Hospice & Palliative Care, including all of its subsidiaries and affiliated companies, is committed to complying with all applicable provisions of the Americans with Disabilities Act (ADA), as amended. We provide reasonable accommodations to qualified individuals with disabilities to ensure equal access to employment opportunities and the ability to perform the essential functions of a position. If you require an accommodation to complete the application process, interview, or perform the essential functions of a role, please contact Human Resources at ... .

We participate in E-Verify to confirm the employment eligibility of all newly hired employees. Where applicable, and as required by law, employment with Community Hospice & Palliative Care may be contingent upon successful completion of a background screening initiated by the organization through the Florida Agency for Health Care Administration (AHCA) Background Screening Clearinghouse. More information about the Clearinghouse, including positions that require screening, can be found here: . Equal Opportunity Employer