Digital Solutions Advisor / Sales Engineer (Hybrid/Remote)

Digital Solutions Advisor/Sales Engineer - Critical Event Management

The Digital Solutions Advisor is a technical sales role, advising and supporting the sales team in the closing of new business and supporting renewal of and account growth into existing accounts.

Together with the Region’s resources, this role acts as interface between the product management and digital client success teams and the sales team or the client itself, in addition to the travel security experts. The candidate will initiate meetings, present products, participate on pricing and, above all, guarantee the feasibility of the project.

Essential Job Duties and Responsibilities:

• To be an expert in the understanding of the digital solutions.
• To ensure the correct positioning of the digital solutions, jointly with other subject matter experts.
• To actively participate in the analysis of competitors, current trends and new technologies; and to give recommendations to improve the products and services.
• In addition, key to the role will be the ability to work closely with the product management team by providing client and market insights to help the H3S Product Team build new products and enhancements that enable us to create value to clients and competitive advantage.
• To work with clients & industry experts to solicit feedback on our digital solutions products and to ensure we maintain our role as industry leaders by inputting into the product management & development process. The ability to understand and identify potential risks from competitors or trends within the region and provide feedback to upper management and the product team.
• To maintain a deep knowledge of the whole of the services offered by International SOS and its competitors.
• To develop knowledge and to build relationships with account management, business development, client services, marketing and peer subject matter experts (medical & security) to collaborate on and help execute strategy in support of client growth and retention efforts, and ensure proper knowledge and training for the local teams on our digital products.
• Travel to be expected for client-facing meetings mainly within the assigned geography (Northeast) within the Americas
• Collaborating with the Account Management and Business Development teams to execute the new business and retention strategies.
• Work and collaborate with Account Management, Business Development and Marketing to participate in local events, conferences and client facing webinars. Participate and lead assessing market opportunities, including client surveys and feedback sessions to assist the product and leadership teams to determine product enhancements, development (new) and direction.

Business Development Support and Client Relationship Management

• To develop knowledge and to build relationships with Account Management, Business Development, Client Services, Marketing, and peer subject matter experts (medical & security) to collaborate on and help execute strategy in support of client growth and retention efforts, and ensure proper knowledge and training for the local teams on our digital products.
• To provide support to the Americas Sales & Marketing teams in preparing for open sales bids/tenders and other sales opportunities and responding to bid/tenders in an effective manner.
• Drive new product strategy by understanding customer pain points and translating those into actionable business plans
• To validate technical project feasibility in the presales phase and collaborate with Commercial Services to validate technical contractual terms
• To prepare and deliver client presentations, to follow up on actions/prospects after the presentations if needed
• The role will collaborate with the Client Services team to drive the successful implementation of our products and services at the client’s organisation and to ensure continuity of customer service, management of expectations & progress of technical implementations

Qualifications:

Required Skills and Knowledge:

• Evidence of extensive networking and strategic sales skills with well-developed influencing and negotiating abilities.
• Project management exposure.
• Evidence of strategic thinking and planning skills, particularly in financial analysis and reporting.
• Working knowledge of critical event management software

Required Work Experience:

• Considerable and broad experience in a Business Development or Consultative Sales role in business-to-business environment and/or service sectors.
• Good exposure to IT and / or Web and / or Travel Data industry.
• Able to demonstrate a proven track record of profitable sales growth.

Other Requirements:

Job Location

• This Digital Solutions Advisor is part of our team in the Northeast Region, working remotely with frequent travel in the region of New York through New England - ideal location of candidates in metropolitan areas, such as New York, NY, Northern NJ, Hartford, CT #Americas

Required Education

• Educated to University level

Required Languages

• Ability to communicate in English fluently (oral and written) an absolute must. 

Required Travel

• Frequent throughout the region