Front Office Lead / Manager

Greater Richmond Dentistry – Chesterfield, VA

We are hiring a Front Office Lead/Manager for a highly supported, patient-focused role—this is not a traditional front desk position.

Our practice is fully modernized and operates on a cloud-based platform (Dentrix Ascend) with advanced automation, allowing you to focus on patient communication and experience—not administrative overload.

Why This Role Is Different

We’ve intentionally built processes that remove the typical front office bottlenecks:

• Cloud-Based PMS (Ascend) with fully digital workflows
• Paperless office – electronic treatment planning, consents, and eStatements
• Dedicated Insurance Verification Team (no full-day verification workload)
• Separate Billing & AR Team (no collections or aging reports)
• Ascend Insurance Essentials and Pro
• Seamless, automated verification
• Significantly reduced manual data entry
• Rapid Pre-Authorizations – submissions take seconds
• ERA Implementation (Claims + Pre-Auth Responses) for faster turnaround
• AI Enabled Voice
• Reduces call documentation burden
• Streamlines patient communication

What You’ll Do

• Present and explain treatment plans and financial options clearly and confidently
• Guide patients in scheduling care
• Coordinate and optimize treatment scheduling
• Prepare and review patient charts prior to visits
• Check patients in/out and collect co-pays
• Collaborate with verification and billing teams for seamless patient flow
• Perform limited, targeted insurance verification
• Submit and track pre-authorizations efficiently
• Maintain accurate and compliant documentation within Ascend

What You Won’t Be Responsible For

• Insurance billing or collections
• Working aging reports
• Chasing claims or denials
• Full-time insurance verification

What We’re Looking For

• 10+ years of dental office manager, front office, insurance, or treatment coordination experience (required)
• Strong communication and case presentation skills
• Solid understanding of insurance and pre-authorizations
• Highly organized and comfortable in a fast-paced environment
• Dentrix Ascend experience is required

Compensation & Benefits

• $25–$35/hour (top candidates considered at the higher end)
• Paid Time Off
• Performance-based bonus opportunities
• Structured, team-oriented environment with strong operational support

About Us

Greater Richmond Dentistry is a modern, growth-oriented practice serving the Chesterfield and Greater Richmond community. We prioritize clinical excellence, efficiency, and a strong patient experience, supported by advanced technology and well-defined team roles.

Equal Opportunity Statement

Greater Richmond Dentistry is an Equal Opportunity Employer and complies with all applicable federal and Virginia laws.