Information Technology Helpdesk Coordinator

Are you looking to make a career change to a rapidly growing, stable, innovative company? This exciting Information Technology Helpdesk Coordinator opportunity offers a competitive salary plus an excellent benefits package including medical insurance, dental insurance, vision insurance, stock options, paid PTO, tuition reimbursement, tuition assistance etc. Does this position match your future career goals? Then this Information Technology Helpdesk Coordinator opportunity could be the right fit for you.

RESPONSIBILITIES:

• Assists in the work of our helpdesk team that provides support across locations-including but not limited to purchasing equipment, communication, support initiatives, and service recovery.
• Assist the manager with the creation of an on-call schedule.
• Assist in training through the department.
• Participate in the on-call schedule for after-hours support.
• Contribute to support services for all affiliated sites.
• Assists in planning, design, development, documentation, and implementation of support systems throughout to provide business solutions to customers and allow for the flexibility of the future.
• Interact with helpdesk staff, IT Operations, and LIS Team regularly regarding IT support, training, and equipment issues.
• Manage, monitor, and prioritize Track-IT ticket queue to ensure timely response and resolution of client issues.
• Coordinate the workflow of the helpdesk.
• Contribute to the overall effectiveness by assisting with other duties as assigned.
• Ensure compliance with all departmental, company and regulatory policies and procedures.

QUALIFICATIONS:

• Associate's degree in Computer Science, Information Systems, or other related technical degree.
• Experience in IT or a related role preferred.
• IT or Helpdesk Management Certification preferred.
• Requires knowledge of the Microsoft Suite of applications and solid analytical and documentation skills.

BENEFITS:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Direct Hire

Salary: $23-$27/hr

Ask for: Umme Hasiba

Job Id: 26117

Ajulia Executive Search is a New Jersey based Executive Search Firm specializing in retained searches in multiple sectors, including Manufacturing, Finance, IT, Legal, and Pharmaceutical. We have a nationwide client base and offer services in temporary and direct hire placements.

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