Operations & Program Support Specialist

Job Title: Operations & Program Support Specialist

Location: San Diego
Program: Child and Youth Crisis Stabilization Unit (CYCSU)
Position Type: Full-Time or Part-Time

Overview
We are seeking a highly capable, detail-driven professional who excels at transforming complex ideas into polished, high-quality deliverables. This role supports the Program Director of a high-acuity behavioral health program (CYCSU), contributing to clinical, operational, and training initiatives.

This is not a traditional administrative role. The ideal candidate is proactive, highly organized, and confident managing multiple priorities while producing professional, presentation-ready work with minimal oversight in a fast-paced, high-responsibility environment.

What You’ll Be Responsible For

• Providing high-level organizational and administrative support to the Program Director, including managing priorities, tracking tasks, and supporting day-to-day operational flow

• Preparing, editing, and finalizing high-level documents, reports, policies, and training materials

• Designing and refining PowerPoint presentations for staff trainings, leadership meetings, and program development

• Translating rough concepts, notes, and clinical/program content into polished, professional outputs

• Supporting development and organization of training curricula, staff education materials, and program resources

• Assisting with CYCSU-specific documentation, including program updates, operational materials, and compliance-related documents

• Supporting coordination of program initiatives, staff trainings, and internal projects

• Assisting in the organization and coordination of a multidisciplinary team (clinical, nursing, and leadership) to support communication flow and operational alignment

• Maintaining organized shared drives, templates, and documentation systems for program use

• Drafting and refining internal communications, leadership correspondence, and cross-department materials

• Assisting with onboarding materials, staff resources, and program guides

• Supporting data tracking, basic reporting, and presentation of program metrics when needed

• Anticipating needs, identifying gaps, and proactively offering solutions to improve workflow and efficiency

A Day in the Life at CYCSU
No two days are the same. CYCSU is a high-acuity, fast-paced behavioral health environment serving youth and families in crisis. The work is meaningful, dynamic, and requires adaptability, focus, and professionalism.

A typical day may include:

• Reviewing priorities with the Program Director and organizing tasks to support daily and weekly goals

• Finalizing a training presentation in the morning for a same-day staff training

• Editing a policy or operational document to ensure clarity, compliance, and readiness for leadership review

• Coordinating communication or materials across multidisciplinary team members

• Organizing and updating program materials, shared drives, or on-boarding resources for new staff

• Assisting with real-time requests from leadership as program needs shift throughout the day

• Supporting communication drafts related to program updates, partner coordination, or internal needs

• Preparing materials for meetings involving multidisciplinary teams (clinical, nursing, leadership)

• Tracking updates to ensure documentation and materials remain current and aligned

The environment requires the ability to shift priorities quickly, maintain attention to detail under pressure, and produce high-quality work within tight time frames.

Minimum Qualifications (Required)

• Associates or Bachelor’s degree

• 3–5+ years of experience supporting senior leadership, executives, or program directors

• Advanced proficiency in Microsoft PowerPoint, Word, and Google Workspace

• Demonstrated ability to produce clean, professional, error-free documents and presentations

• Strong written communication and editing skills

Preferred Qualifications

• Experience in behavioral health, healthcare, education, or nonprofit environments

• Familiarity with crisis services, youth services, or community-based programs

• Strong presentation design skills (Canva or equivalent)

• Experience supporting trainings, curriculum development, or program operations

• Experience supporting or coordinating multidisciplinary teams

This Role Is Best Suited For Someone Who:

• Notices inconsistencies, errors, and gaps without being asked

• Produces high-quality work on the first pass with minimal revision

• Can take broad direction and independently execute

• Is comfortable working in fast-paced, high-acuity environments

• Can effectively support leadership and help maintain alignment across a multidisciplinary team

• Values precision, organization, and professional presentation

• Takes ownership of their work and follows through consistently

This Role Is Not For…

• Individuals seeking a routine, low-demand administrative position with predictable daily tasks

• Those who require constant direction or are uncomfortable working independently

• Candidates who prefer minimal deadlines or slower-paced environments

• Individuals who struggle with attention to detail, organization, or follow-through

• Those who are not comfortable receiving feedback or making real-time adjustments

• Candidates who prefer to execute tasks exactly as assigned without engaging in problem-solving or critical thinking

• Individuals who are not comfortable supporting work in a behavioral health or crisis-response setting

This role requires a high level of ownership, adaptability, and consistency. It is best suited for individuals who take pride in producing high-quality work, managing competing priorities, and contributing to a mission-driven, high-impact environment.

For High Performers
If you are someone others rely on to “clean things up,” catch what others miss, and elevate the overall quality of work around you—while also keeping leaders organized, focused, and multidisciplinary teams aligned—this role will align well with your strengths. This position offers the opportunity to contribute meaningfully to program development, leadership initiatives, and work that directly impacts youth and families.

Important Note for Applicants
This position requires a high level of attention to detail and proficiency in document and presentation preparation. Candidates may be asked to complete a brief skills-based exercise as part of the interview process.

To Apply
Please submit:

1. Resume

2. 1–2 samples of professional documents or presentations you have created or significantly edited

Applications without work samples will not be considered.