Personal Lines Account Manager – Insurance Agency ( Lewisville, TX )

Royalty Insurance is seeking a full-time Personal Lines Account Manager who is passionate about taking great care of clients and growing long-term relationships.

You are someone who:

• Loves serving and educating clients – You take the time to explain coverage, identify gaps, and help customers make smart decisions about their home, auto, and other personal policies.
• Is retention- and relationship-focused – You’re motivated by keeping clients happy, maintaining a high retention rate, and finding ways to deepen relationships through account reviews, account rounding, and referrals.
• Is organized and proactive – You manage a busy desk well, stay on top of your follow-ups and policy reviews, and reach out to clients before there’s a problem.
• Communicates clearly and professionally – You write and speak in a way that’s easy for clients to understand, even when topics are complex.
• Works well under pressure – You can handle multiple service requests, deadlines, and client needs while staying calm, positive, and solutions-focused.
• Is a strong teammate – You collaborate with producers and fellow account managers, support others when needed, and help build a positive, high-standard agency culture.
• Embraces improvement and feedback – You are open to new ideas, willing to adapt to change, and take feedback as a chance to grow.

In this role, you will:

• Retain, service, and grow an assigned book of personal lines business.
• Conduct regular account reviews, looking for coverage gaps and discount opportunities.
• Handle day-to-day service needs quickly and accurately (endorsements, billing questions, certificates, etc.).
• Support new business onboarding, partnering with producers to ensure files are accurate and clients have a smooth start.
• Contribute to our brand by suggesting content ideas, gathering testimonials, and representing Royalty Insurance professionally in every interaction.

If you are honest, detail-oriented, self-motivated, and excited about delivering a “white-glove” client experience, we’d love to talk with you.