Director of Operations - Travel Center (C Store)

Director of Operations - Travel Center (CStore)

Director of Operations - Travel Center (CStore) The Director of Operations oversees daily store operations across multiple conveniencestore locations. This role is responsible for retail execution, inventory and vendor management, foodservice compliance, staffing and training, operational efficiency, and adherence to company standards. The Director of Operations uses experience, data, and sound judgment to plan, lead, and optimize store performance. Education

• Retail Management, Supply Chain, or related field preferred

Experience

• Minimum of 5-8 years of supervisory experience in a retail, grocery, or Cstore environment
• Strong understanding of conveniencestore operations, including fuel, foodservice, and regulatory compliance
• Experience with POS systems, backoffice inventory software, and vendor ordering platforms. PDI experience preferred.
• Skilled in scheduling, labor management, and coordinating daily store workflow
• Proficient in MS Office (Word, Excel, Outlook); experience with retail management systems preferred
• Knowledge of basic retail financials (P&L, shrink, margins, waste control)

Job Responsibilities Leadership & Staff Management

• Lead, coach, and develop store managers, shift leads, and frontline associates
• Create staffing plans, oversee scheduling, and ensure labor is aligned with business needs
• Identify training needs and support employee development and performance improvement

Operational Execution

• Oversee daily store operations to ensure consistency, cleanliness, and compliance
• Implement and enforce safety, sanitation, and foodhandling procedures (including hot/cold hold temps, grabandgo standards, etc.)
• Ensure fuel operations meet regulatory and environmental requirements
• Maintain store equipment, coordinate repairs, and ensure proper functionality

Inventory & Vendor Management

• Manage inventory levels, ordering, receiving, and stock rotation to reduce shrink and outofstocks
• Oversee vendor relationships, deliveries, and invoice accuracy
• Monitor store consumables and supplies to ensure operational readiness

Quality, Compliance & Customer Experience

• Uphold brand standards for merchandising, store appearance, and customer service
• Ensure compliance with state and federal regulations (tobacco, alcohol, foodservice, fuel, lottery, etc.)
• Conduct regular audits for safety, cleanliness, and operational excellence

Planning & Performance Management

• Develop weekly and monthly operational plans aligned with sales goals
• Track KPIs including sales performance, labor efficiency, waste, shrink, and customer satisfaction
• Analyze trends and recommend improvements to processes, policies, and store layout
• Support new product rollouts, promotions, and seasonal merchandising

Logistics & Store Support

• Oversee shipping, receiving, and distribution of store supplies
• Coordinate with maintenance teams and external vendors for equipment service
• Support store openings, remodels, and special projects as needed

Job Type Fulltime Salary Position

Pay
$90,000 - $140,000 annually, based on experience Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Paid time off

Ability to Commute/Relocate

• Must be able to work onsite at assigned store locations

Willingness to Travel

• Up to 100% (between store locations, vendors, and corporate meetings)

Compensation details: 00

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