Practice Manager - Animal Hospital of Shawnee Hills

Overview

We're Hiring a Rockstar Practice Manager to Lead Animal Hospital of Shawnee Hills

CVPMs...this one's calling your name.

Do you love building strong teams, making sense of a P&L, and creating a hospital culture people actually want to be part of? Do you thrive when you're partnering with a Medical Director, not chasing fires all day? Do you believe great veterinary medicine and great business can coexist?

If you're nodding keep reading

About us:

Animal Hospital of Shawnee Hills has been caring for pets and their people since 2012, and we're just getting started. Tucked into the Shawnee Hills community near Dublin, OH, our hospital was built on trust, compassion, and doing right by the people who walk through our doors.

We're proud to be AAHA Accredited, a Certified Cat Friendly Practice, and home to Fear Free Certified team members who believe great medicine and a calm, thoughtful experience go hand in hand. We care deeply, communicate openly, and never lose sight of why this work matters.

Community is a big part of our DNA. From supporting rescues to helping families through our Angel Fund, we show up when pets and people need us most. Now, we're looking for a Practice Manager who's ready to lead with purpose, bring fresh energy, and help shape the next chapter of our hospital.

Why you'll love us:

• Mission-Driven Hospital- We are deeply committed to compassionate care and open communication. Our team takes pride in doing the right thing for pets, clients, and each other.
• Supportive, Collaborative Team - Our doctors and support staff work together with respect and shared accountability. Questions are welcome, ideas are heard, and teamwork is part of our daily rhythm.
• Community Connection That Matters - From local outreach to our Angel Fund, we believe veterinary medicine should make a difference beyond our walls. You will be leading a hospital that truly shows up for its community.

The Role:

As the Practice Manager, you are the operational and cultural heartbeat of the hospital. You'll work side-by-side with the Medical Director to lead the team, drive growth, manage the business, and create an environment where people are proud to work.

This is not a "keep-the-lights-on" role.

What you'll be doing:

• Partnering with the Medical Director to co-lead the hospital.
• Building a positive, inclusive culture rooted in Encore's values: Own it. Share it. Lift it. Celebrate it.
• Leading and developing people: coaching, accountability, recognition, and growth.
• Owning hospital operations: schedules, workflows, inventory, safety, facilities.
• Understanding the numbers (revenue, labor, COGS, EBITDA) and using them to make smart decisions.
• Collaborating with Encore's support teams (finance, HR, recruiting, marketing...you're not alone here!)
• Keeping the hospital organized, compliant, and running smoothly.
• Helping the practice grow without burning out the team.

You'll Be a Great Fit If:

• Have 3+ years of leadership or practice management experience
• Love people and processes
• Can read a P&L and explain it in plain English
• Stay calm, kind, and solutions-focused...even on hard days
• Believe accountability and empathy go hand in hand
• Want to grow in your career, not just hold a title

Bonus Points If You:

• Veterinary hospital experience
• A background in business, management, or finance
• Experience with scheduling systems, HRIS/payroll tools, and practice management software
• A LinkedIn presence and comfort representing your hospital professionally

Why Encore:?

• True partnership with your Medical Director
• Support from a national organization without losing your hospital's identity
• Leadership development and growth opportunities
• A culture that values ownership, transparency, and celebration
• The chance to make a real impact not just manage tasks

Perks & Benefits:

• Generous CE Allowance + access to Encore Performance Academy trainings
• Health, Dental, Vision, PTO, Pet Benefits, 401(k) with up to a 5% match
• Free virtual mental help support
• Paid parental leave and holiday pay
• Encore's mentorship and Performance Academy will set you up for success as a leader.
• Local leadership, medical autonomy, and the backing of Encore Vet Group, a supportive network of 55 veterinarian-led practices who keeps it real and supports practices achieve their own unique goals.

If you're ready to lead with purpose, build something meaningful, and love where you work, we'd love to meet you. Apply today and let's talk. (And yes CVPMs, we see you )

Check us out here: www.shawneehillsvet.com

Animal Hospital of Shawnee Hills is proud to be partnered by Encore Vet Group - see what that means for you: www.encorevet.com

Encore Vet Group is a community of veterinary hospitals that share a passion for the profession and a strong commitment to those who provide veterinary care. We are dedicated to a great culture, strong leadership, and high-quality medicine. Veterinary practice success doesn't happen without these key ingredients.

Our hospitals maintain the culture and atmosphere of a private veterinary practice while gaining access to collective resources and veterinary business management expertise to help lead their teams forward and shape their future. Whether you're a veterinarian, technician, or support staff, our focus is to support you in doing what you love - caring for animals while advancing your career.