Dental Patient Care Coordinator

Dental Practice | Full-Time | Delta Office

We are seeking an experienced Patient Care Coordinator with prior dental office leadership experience who is ready to take ownership of the front office and grow into an Office Manager role .

This position is designed for someone who understands that exceptional patient service and strong systems must coexist . You are warm, calm, professional, and confident, while also being organized, detail-oriented, and comfortable managing scheduling, finances, and team workflows.

This is not a reactive front-desk role. It is a leadership-track position within a patient-centered, well-run dental practice.

• Lead and oversee front-office operations with professionalism and accountability
• Guide and support front-desk workflows, communication, and service standards
• Act as a liaison between the clinical team and administrative operations
• Deliver a high-touch, calm, and confident patient experience in person, by phone, and digitally
• Manage patient scheduling strategically, including doctor flow, hygiene flow, same-day opportunities, and emergencies
• Handle accounts receivable with accuracy and professionalism, including:
• • Patient balances
  • Insurance estimates vs. actuals
  • Payment collection and follow-up
  • Clear documentation and notes
• Communicate treatment plans, financial arrangements, and insurance expectations clearly and respectfully
• De-escalate patient concerns while protecting the integrity of the practice
• Assist with training, accountability, and process improvement
• Maintain organized records and follow-ups in the practice management system

• Previous leadership experience in a dental office required
  (Lead Patient Care Coordinator, senior front desk, assistant office manager, or similar role)
• Strong understanding of:
• • Scheduling strategy and production flow
  • Accounts receivable and financial conversations
  • Dental insurance coordination and follow-up
• Comfortable guiding others, giving feedback, and maintaining standards
• Professional, composed, and confident under pressure
• Strong customer service instincts with emotional intelligence
• Excellent communication skills: clear, respectful, and confident
• Team-oriented mindset with accountability and follow-through
• Detail-oriented, organized, and reliable

This role is intentionally designed as a pathway to an Office Manager position for the right candidate. We are seeking someone who wants responsibility, influence, and long-term growth within a stable, leadership-driven practice.

• Prior experience in a dental front office or patient care coordinator role
• Familiarity with dental practice management software
• Comfort discussing finances and collections in a professional, patient-friendly manner

• Supportive, professional team culture
• Well-organized practice with clear systems and leadership
• Competitive pay based on experience
• Benefits package including medical, dental, and PTO
• Stable schedule and respectful work environment

Benefits:

Medical, Dental, PTO, Bonuses

Compensation:

• $30-$35/hour