Sales Support Assistant in Fashion Apparel Industry

About us:

GMA Group/ Capelli New York is a major U.S. manufacturer and distributor of apparel, footwear, novelty and gift products, jewelry, fashion accessories, handbags, PPE, and sports/athletic apparel for women, men, and kids. We were established in 1990 and have approximately 600 employees in the U.S.A. and 2,500 employees worldwide. We have locations in the U.S.A., UK, China, Hong Kong, Germany, and Bangladesh

About the role:

Great opportunity for a new grad looking to start a secure career. We are seeking a talented Sales Support Assistant to join our New York City Sales Office. In this role, you will support the sales organization while owning the day-to-day operations and management of the NYC showroom, ensuring a seamless, professional experience for clients, partners, and internal teams. An ideal candidate is proactive, highly organized, team player, and takes pride in being the go-to resource who keeps operations running smoothly in a fast-paced environment.

Key Responsibilities:

• Support the sales team with daily account management 
• Assist with order entry, order tracking, and order confirmations
• Communicate order status, shipping updates, and delivery timelines to sales reps and customers
• Help prepare line sheets, price lists, catalogs, and sales presentations
• Maintain accurate open order files 
• Maintain working knowledge of account logistics and retailer requirements 
• Process purchase orders, reorders, and sample requests
• Coordinate with production, logistics, and warehouse teams to ensure on-time delivery
• Track backorders, shortages, and allocations, and help propose solutions
• Manage sample inventory, including tracking, organization, and returns
• Prepare samples for sales appointments, market weeks
• Support showroom setup, line reviews, and seasonal selling periods
• Pull and maintain sales reports, order summaries, and account performance data
• Track best sellers, reorder trends, and seasonal performance
• Act as a liaison between sales, design, production, planning, and logistics
• Communicate issues clearly and proactively to prevent delays or errors
• Support problem resolution related to orders, inventory, or customer needs
• Respond to customer inquiries in a timely and professional manner
• Resolve order issues, shortages, and shipping discrepancies
• Help maintain sales calendars, key deadlines, and follow-ups
• Perform any duties as assigned in support of account management and operations 

Requirements:

• Degree level education preferable
• 1+ years’ experience in the fashion industry
• Computer literate
• Ability to work effectively in a fast-paced environment
• Strong written and oral communication skills
• Excellent organizational skills and attention to detail
• Experience working with high SKU count
• The ability to learn new systems quickly

If you see yourself as our newest team member, please submit your resume and salary requirements.

 (salary commiserate with experience)

GMA Group is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, age, veteran or military status, or any other category protected under the law. GMA Group is an equal opportunity employer; committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation.