Dental Office Manager

Key Responsibilities: 

Responsible for administering the day-to-day activities of the Genuine Smiles Professional (PA) Dental office, including patient and employee relations as well as assisting the Dentist with other tasks as assigned.

Administrative Management

• Oversee daily operations of the dental office to ensure efficiency and compliance with standards.
• Develop and implement office policies and procedures.
• Maintain accurate and confidential patient records, including insurance and billing information.
• Manage appointment scheduling systems to optimize provider productivity and minimize downtime

Staff Supervision

• Recruit, hire, onboard, and train front office and support staff.
• Conduct performance evaluations and implement improvement plans.
• Create staff schedules to ensure adequate coverage.
• Address staff concerns and mediate conflicts as needed.
• Ensure compliance with labor laws and dental practice regulations.

Patient Relations

• Ensure high levels of patient satisfaction and handle complaints or service issues promptly.
• Communicate treatment plans and financial policies to patients.
• Maintain a welcoming and professional front desk environment.
• Manage patient recall and follow-up systems.

Financial and Insurance Management

• Oversee billing, collections, and accounts receivable processes.
• Verify insurance eligibility and submit insurance claims.
• Reconcile daily deposits and manage petty cash or credit card transactions.
• Monitor office budget, expenses, and profitability.

Compliance and Safety

• Ensure compliance with OSHA, HIPAA, and infection control regulations.
• Maintain licenses, permits, and certifications for the practice and personnel.
• Organize ongoing safety and compliance training for staff.

Qualifications and Experience:

• High school diploma or equivalent; B.Sc. preferred.
• Dental experience preferred
• Working knowledge of computers for MS Word, insurance claims processing and records management
• Knowledge of Electronic Medical Management (EMR) – Ascend Dentrix, etc.
• Knowledge and/or experience in staff management.

Mission Critical Competencies

To excel in this position, the employee must bring a commitment to inclusivity, transparency, and growth.

Mission Critical Skills:

• Customer Focus:

            Gains insight into customer needs; builds, establishes and maintains effective customer relationships.          

• Action-Oriented:

            Displays a can-do attitude in good and bad times; steps up to handle tough issues.

• Communicates effectively

           Strong communication skills to distribute unbiased, easily understood information to diverse audiences.

• Tech Savvy

            Readily learns and adopts new technologies.

• Manages Complexity

           Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.

• Business Insight

           Applying knowledge of business and the marketplace to advance organization’s goals.