Healthcare Sr National Strategic Account Executive - Pinnacle Program

Why join us?

Our purpose is design for the good of humankind. It's the ideal we strive toward each day in everything we do. Being a part of MillerKnoll means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows MillerKnoll to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone.

The Senior National Strategic Account Executive (SAE) serves as the senior client authority and program strategist for two established MillerKnoll healthcare partnerships.

This role is responsible for protecting, growing, and evolving these national accounts by leading the strategic vision, overseeing execution across regions, and ensuring consistent delivery of MillerKnoll's value across all project types and geographies.

This position covers predominately the Western region and candidates must be located in California, Oregon, Washington, Texas or Colorado.

The Sr. SAE directs the National Core Team-two Program Managers and two Designers-while providing national alignment for all regional Strategic Account Executives (SAEs) and account specific dealers. They drive annual program improvement initiatives, ensure contract compliance, and strengthen the health system partnership through measurable operational, financial, and design outcomes.

Key Responsibilities

Strategic Leadership & Account Growth

• Serve as the primary strategic lead for two National Healthcare Account programs, ensuring alignment between client priorities, MillerKnoll objectives, and dealer execution.

• Develop and execute a multi-year account growth strategy, focused on client retention, share-of-wallet expansion, and measurable program performance.

• Lead annual national program reviews, presenting business insights, innovation initiatives, and improvement roadmaps to senior client stakeholders.

• Partner with leadership to develop and communicate yearly national improvement initiatives, including pricing optimization, operational efficiency, and design innovation.

• Protect and strengthen MillerKnoll's position through deep client engagement, proactive communication, and continual demonstration of value.

National Team Leadership & Governance

• Lead the MillerKnoll National Core Team (2 Program Managers + 2 Designers), providing strategic direction, task prioritization, coaching, and accountability.

• Host Weekly meetings with National Core team to review goals, workload, and deliverables.

• Host monthly 1:1 meetings with each SAE to review goals, strategy, progress, gaps, and roadblocks.

• Conduct monthly SAE Town Halls to share updates, align on initiatives, and reinforce consistent client messaging.

• Facilitate quarterly Dealer Town Halls to maintain alignment on standards, pricing, installation practices, and performance expectations.

• Build and track regional strategic plans with each SAE, providing ongoing support, direction, and progress reviews.

Program Oversight & Continuous Improvement

• Oversee the national contract framework, ensuring compliance with discount tiers, price holds, and rebate structures.

• Direct cross-functional efforts to improve lead times, reporting, and project consistency across all participating regions.

• Evaluate program tools, data dashboards, and dealer reporting mechanisms to enhance transparency and accountability.

• Partner with the design and operations teams to evolve standards and processes that improve execution quality and speed.

• Lead or sponsor national process improvement initiatives, identifying efficiencies in project management, best practices integrating with A&D partners, dealer partners and customer account project teams.

Client Engagement & Relationship Stewardship

• Serve as the primary MillerKnoll contact for executive-level client stakeholders, ensuring consistent, trusted communication.

• Lead strategic business reviews and quarterly alignment meetings with client leadership, presenting measurable outcomes and improvement plans.

• Collaborate with regional SAEs to develop client engagement plans, ensuring each region operates under unified program standards.

• Provide strategic counsel to client executives and project teams on portfolio planning, standardization, and system-wide implementation.

Reporting & Insights

• Develop and maintain program dashboards tracking sales performance, pricing compliance, project timelines, and client satisfaction.

• Deliver monthly reporting to MillerKnoll leadership summarizing account health, risks, and growth opportunities.

• Surface field intelligence from dealers, A&D partners, and client feedback to inform annual improvement priorities.

• Quantify and present the business impact of MillerKnoll's program structure-cost savings, operational efficiency, and value-added services.

Qualifications

• Bachelor's degree in Business, Marketing, Interior Design, or related field.

• 8+ years of experience in strategic account management, healthcare partnerships, or program leadership within the contract furniture industry.

• Proven success leading multi-region national accounts with complex dealer networks and long-term client contracts.

• Strong leadership, negotiation, and relationship management skills with the ability to influence executive stakeholders.

• Deep understanding of healthcare design, procurement models, and capital project processes.

• Excellent communication and presentation skills; adept at distilling complex information into actionable strategies.

• Demonstrated ability to manage and motivate cross-functional teams in a fast-paced environment.

Key Competencies

• Strategic Leadership: Sets vision, defines priorities, and drives alignment across regions and disciplines.

• Client Stewardship: Acts as a trusted advisor to senior client leaders, strengthening long-term partnerships.

• Program Governance: Oversees national program compliance, reporting, and continuous improvement.

• Cross-Functional Collaboration: Builds bridges between sales, design, operations, and dealer teams.

• Analytical Insight: Uses data to guide decisions, demonstrate value, and shape future strategies.

• Team Development: Coaches and empowers team members to grow within the national structure.

• Execution Excellence: Delivers measurable outcomes with consistency and accountability.

Impact of the Role

The Senior National Strategic Account Executive is a critical driver of the Pinnacle Program's success, ensuring MillerKnoll's healthcare partnerships remain industry-leading. This role will:

• Strengthen MillerKnoll's reputation as the preferred partner for national health systems.

• Drive annual improvements in program efficiency, design consistency, and client satisfaction.

• Provide cohesive direction and accountability across regional teams and dealers.

• Ensure contract compliance while identifying new revenue and relationship growth opportunities.

• Enable leadership to make data-informed decisions that accelerate innovation and client value.

Who We Hire?

Simply put, we hire qualified applicants representing a wide range of backgrounds and abilities. MillerKnoll is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veterans from every branch of military service, and more. Here, you can bring your whole self to work. We're committed to equal opportunity employment, including veterans and people with disabilities.

Compensation range for this role is $175,000.00 - $190,000.00. Relevant salary considerations will include candidate qualifications and experience, other business/organizational needs and market factors . You may also be eligible to receive a geographic premium, annual discretionary incentive and equity awards which are subject to the rules governing these programs. The company offers a full spectrum of benefits including Medical, Prescription Drug, Dental, Vision, Health Savings Account, Dependent Day Care Savings Account, Life Insurance, Disability and Other Insurance Plans, Paid Time Off (including Vacation and Parental Leave), Holidays, 401(k), and Short/Long Term Disability, in addition to other special perks reserved for our associates.This organization participates in E-Verify Employment Eligibility Verification. In general, MillerKnoll positions are closed within 45 days and are open for applications for a minimum of 5 days. We encourage our prospective candidates to submit their application(s) expediently so as not to miss out on our opportunities. We frequently post new opportunities and encourage prospective candidates to check back often for new postings.

MillerKnoll complies with applicable disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact MillerKnoll Talent Acquisition at click to view [email protected] .