ATTENDANT - CAGE and CLUB

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Accountable for and safeguards cage/club assets.

• Controls unissued outlet banks and issues outlet banks to bank custodians.

• Completes required cage/club forms, paperwork and reports as needed or required.

• Receives in outlet banks and receipt bags from custodians and verifies cash proceeds.

• Exchanges currency, chips and miscellaneous cash items with both the casino cage and other casino departments or currency.

• Receives in slot and table drops from the count team and verifies entire drop for accuracy.

• Compiles required data for ticket redemption kiosks.

• Monitors all ticket redemption kiosks.

• Reconciles ticket redemption kiosk tickets, cash and coin.

• Replenishes cash and coin in ticket redemption kiosks.

• Completes full settlements on ticket redemption kiosks on a weekly and end of month basis.

• Handle fills and credits transactions with other casino departments.

• Enroll new players after confirming guest does not have a current account.

• Check identification before all transactions including but not limited to opening a new account, changing a pin number, disclosing any information about the account to the guest.

• Safeguard the confidential nature of all departmental and company records.

• Greet guests by name after guest offers players club card and/or identification when approaching the club.

• Understand and communicate club rules, promotion rules, promotion details and on property issues to guests.

• Assist in executing promotions, special events, kiosk events, slot tournaments as needed. Handle club promotional give-a-ways.

• Responsible for counting & balancing cash drawer & making nightly deposit.

• Sells event & lottery tickets.

• Assist in greeting busses.

• All other duties as assigned.

EXPERIENCE/QUALIFICATIONS/SKILLS/REQUIREMENTS:

• To perform the job successfully, an individual must be able to perform each essential duty satisfactorily.

• The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Preferred:

• Minimum of six months casino cage or banking experience.

• Excellent communication skills both written and oral.

• Ability to write routine correspondence and to speak effectively to the public, employees and customers.

• Results oriented, hands-on professional with the ability to deal effectively and interact well with the customers and employees.

• Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.

• Ability to read and comprehend simple instructions, short correspondences, and memos. Ability to accurately calculate figures and amounts and perform mathematical functions applicable to business needs.

• Ability to define problems, collect data, establish facts and draw valid conclusions.

• Ability to interpret and follow through on a variety of instructions furnished in written, oral, diagram or schedule form.

• Excellent customer service and building positive team spirit. Previous customer service experience preferred.

• Flexible to work all shifts including holidays, nights, weekend hours and overtime as business needs dictate.

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee: must be able to maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, employees and others move through all areas of the casino; speak; hear; use hands to finger, handle or feel; reach with hands and arms.

• The employee may occasionally be required to sit.

• Occasionally climb heights and reach above shoulder level; continuously bend/stoop, squat, balance, kneel, lift and push/pull.

• Specific vision abilities required by this position include close and distance vision; color and depth perception; peripheral vision and ability to adjust focus.

• The employee must continuously lift and/or move up to twenty-five (25) pounds and lift and/or move up to fifty (50) pounds.

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position.

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.

• Must be able to stand/walk/ sit for extended periods.

• May be exposed to working in a noisy, smoke/secondary smoke environment.

• Must be at least 21. Must be able to obtain and maintain appropriate licensing. Must be able to pass a background investigation. Subject to pre-employment drug screening.

EDUCATIONAL REQUIREMENTS:

• High School Diploma or equivalent.