Call Center Representative Jobs in Fort Drum, NY
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1 Jobs
Call Center Rep-Work From Home
- KPH Healthcare Services
- Gouverneur, NY (17 miles from Fort Drum, NY)
- 10 days ago
- Gouverneur, NY (17 miles from Fort Drum, NY)
- 10 days ago
Overview Scope of Responsibilities: Acquires skillset and knowledge of PBM and mail order resources, within their respective platforms, to effectively answer and document member related inquiries,...
RemoteCall Center Representative Online Courses and Training Opportunities
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Call Center Training: Skills of the Customer Service Representative
In our last course, we talked about what to do as a call center representative. Here, we'll discuss HOW you'll accomplish those things. In other words, the skills you'll need to excel at your job....
Call Center Training: Duties of the Customer Service Representative
A customer service rep takes calls from customers. That's not hard to figure out. But there's so much more to this role than you might realize, if you've never worked in a call center. In this...
Call Center Training
Most companies, whether they sell products or provide services, are in the same business - the relationship business. To that end, customer service goes well beyond a specific job title; from the...
Salary for Call Center Representative Jobs in Fort Drum, NY
Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHire research efforts.
Highest Education Level
Call Center Representatives in Fort Drum, NY offer the following education background
High School or GED
32.4%
Bachelor's Degree
25.5%
Associate's Degree
17.2%
Vocational Degree or Certification
14.8%
Master's Degree
5.2%
Some College
3.4%
Some High School
0.8%
Doctorate Degree
0.6%
Average Work Experience
Here's a breakdown of the number of years' experience offered by Call Center Representatives in Fort Drum, NY
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%
Qualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- One Call Resolution
- Service Sales
- Call Center Experience
- Inbound
- Financial Services
- Ecommerce
- Claims
- Inside Sales
- Courteous
- Resolution
- Customer Satisfaction
- Telecom
- Problem Resolution
- Scheduling Appointments
- Accounts Receivable
- Staffing
- Technical Support
- Microsoft Windows
- Retail
- Account Management
- Collections
- Inbound/Outbound Calling
- High School Diploma
- Written Communication
- Microsoft Outlook
- Conflict Resolution
- Listening
- Troubleshooting
- Collaboration
- Verbal Communication
- Data Entry
- Interpersonal Skills
- Driving
- Typing
- English
- Investigation
- Punctual
- Microsoft PowerPoint
- Policy Development
- Telephone Skills
- Multitasking
- Team Building
- Spanish
- Research Skills
- Sales
- Computer Skills
- Microsoft Office
- Bilingual
- Microsoft Excel
- Customer Service
- Problem Solving
- Teamwork
- Scheduling
- Communication Skills
In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!
Other Career Titles
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