Call Center Representative Jobs in Grand Blanc, MI
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In PersonDemographic Data for Grand Blanc, MI
Moving to Grand Blanc, MI? Find some basic demographic data about Grand Blanc, MI below.
Local
National
51,719
987
Medium
Call Center Representative Online Courses and Training Opportunities
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Call Center Training: Duties of the Customer Service Representative
A customer service rep takes calls from customers. That's not hard to figure out. But there's so much more to this role than you might realize, if you've never worked in a call center. In this...
Call Center Training: Skills of the Customer Service Representative
In our last course, we talked about what to do as a call center representative. Here, we'll discuss HOW you'll accomplish those things. In other words, the skills you'll need to excel at your job....
Call Center Training
Most companies, whether they sell products or provide services, are in the same business - the relationship business. To that end, customer service goes well beyond a specific job title; from the...
Salary for Call Center Representative Jobs in Grand Blanc, MI
Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHire research efforts.
Highest Education Level
Call Center Representatives in Grand Blanc, MI offer the following education background
High School or GED
32.3%
Bachelor's Degree
25.5%
Associate's Degree
17.3%
Vocational Degree or Certification
14.8%
Master's Degree
5.3%
Some College
3.4%
Some High School
0.8%
Doctorate Degree
0.6%
Average Work Experience
Here's a breakdown of the number of years' experience offered by Call Center Representatives in Grand Blanc, MI
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%
Qualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- One Call Resolution
- Inbound
- Call Center Experience
- Financial Services
- Ecommerce
- Customer Support
- Claims
- Inside Sales
- Resolution
- Courteous
- Scheduling Appointments
- Problem Resolution
- Telecom
- Customer Satisfaction
- Technical Support
- Accounts Receivable
- Staffing
- High School Diploma
- Microsoft Windows
- Account Management
- Inbound/Outbound Calling
- Retail
- Collections
- Written Communication
- Microsoft Outlook
- Conflict Resolution
- Troubleshooting
- Driving
- Verbal Communication
- Listening
- Collaboration
- Investigation
- Data Entry
- English
- Typing
- Microsoft PowerPoint
- Telephone Skills
- Team Building
- Sales
- Spanish
- Research Skills
- Multitasking
- Computer Skills
- Problem Solving
- Bilingual
- Microsoft Office
- Microsoft Excel
- Customer Service
- Teamwork
- Scheduling
- Leadership
- Communication Skills
In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!
Other Career Titles
Here are some other career titles that require similar skills