Call Center Representative Jobs in Mount Vernon, IL
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1 Jobs
Call Center Representative (Telecom)-PRN
- SSM Health
- Mount Vernon, IL
- 4 days ago
- Mount Vernon, IL
- 4 days ago
It's more than a career, it's a calling. IL-SSM Health Good Samaritan Hospital - Mt. Vernon Worker Type: PRN Job Highlights: PRN Position- the p osition is as needed No benefits or guaranteed...
In PersonDemographic Data for Mount Vernon, IL
Moving to Mount Vernon, IL? Find some basic demographic data about Mount Vernon, IL below.
Local
National
23,327
762
Medium
Call Center Representative Online Courses and Training Opportunities
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Call Center Training: Skills of the Customer Service Representative
In our last course, we talked about what to do as a call center representative. Here, we'll discuss HOW you'll accomplish those things. In other words, the skills you'll need to excel at your job....
Call Center Training: Duties of the Customer Service Representative
A customer service rep takes calls from customers. That's not hard to figure out. But there's so much more to this role than you might realize, if you've never worked in a call center. In this...
Call Center Training
Most companies, whether they sell products or provide services, are in the same business - the relationship business. To that end, customer service goes well beyond a specific job title; from the...
Salary for Call Center Representative Jobs in Mount Vernon, IL
Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHire research efforts.
Highest Education Level
Call Center Representatives in Mount Vernon, IL offer the following education background
High School or GED
32.5%
Bachelor's Degree
25.4%
Associate's Degree
17.2%
Vocational Degree or Certification
14.9%
Master's Degree
5.2%
Some College
3.4%
Some High School
0.8%
Doctorate Degree
0.6%
Average Work Experience
Here's a breakdown of the number of years' experience offered by Call Center Representatives in Mount Vernon, IL
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%
Qualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- One Call Resolution
- Service Sales
- Call Center Experience
- Inbound
- Financial Services
- Compensation and Benefits
- Inside Sales
- Courteous
- Resolution
- Claims
- Scheduling Appointments
- Customer Satisfaction
- Technical Support
- Accounts Receivable
- Problem Resolution
- Account Management
- Staffing
- Inbound/Outbound Calling
- Microsoft Windows
- Collections
- High School Diploma
- Written Communication
- Troubleshooting
- Driving
- Microsoft Outlook
- Listening
- Verbal Communication
- Collaboration
- Telephone Skills
- Interpersonal Skills
- Conflict Resolution
- Investigation
- Data Entry
- Typing
- Spanish
- Policy Development
- Microsoft PowerPoint
- English
- Team Building
- Research Skills
- Multitasking
- Bilingual
- Sales
- Microsoft Office
- Computer Skills
- Microsoft Excel
- Customer Service
- Problem Solving
- Teamwork
- Scheduling
- Leadership
- Communication Skills
In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!
Other Career Titles
Here are some other career titles that require similar skills