Call Center Representative Jobs in Marquette Heights, IL
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1 Jobs
- Advanced Medical Transport
- Peoria, IL (10 miles from Marquette Heights, IL)
- 23 days ago
- Peoria, IL (10 miles from Marquette Heights, IL)
- 23 days ago
at Advanced Medical Transport in Peoria, Illinois, United States Job Description In the AMT/United Way 2-1-1 Call Center, you will be responsible for all incoming calls from community members in...
In PersonDemographic Data for Marquette Heights, IL
Moving to Marquette Heights, IL? Find some basic demographic data about Marquette Heights, IL below.
Local
National
12,812,477
319,486
Call Center Representative Online Courses and Training Opportunities
iHire curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Call Center Training: Skills of the Customer Service Representative
In our last course, we talked about what to do as a call center representative. Here, we'll discuss HOW you'll accomplish those things. In other words, the skills you'll need to excel at your job....
Call Center Training: Duties of the Customer Service Representative
A customer service rep takes calls from customers. That's not hard to figure out. But there's so much more to this role than you might realize, if you've never worked in a call center. In this...
Call Center Training
Most companies, whether they sell products or provide services, are in the same business - the relationship business. To that end, customer service goes well beyond a specific job title; from the...
Salary for Call Center Representative Jobs in Marquette Heights, IL
Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHire research efforts.
Highest Education Level
Call Center Representatives in Marquette Heights, IL offer the following education background
High School or GED
32.5%
Bachelor's Degree
25.4%
Associate's Degree
17.2%
Vocational Degree or Certification
14.9%
Master's Degree
5.2%
Some College
3.4%
Some High School
0.8%
Doctorate Degree
0.6%
Average Work Experience
Here's a breakdown of the number of years' experience offered by Call Center Representatives in Marquette Heights, IL
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%
Qualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- One Call Resolution
- Service Sales
- Call Center Experience
- Inbound
- Financial Services
- Compensation and Benefits
- Inside Sales
- Courteous
- Resolution
- Claims
- Scheduling Appointments
- Customer Satisfaction
- Technical Support
- Problem Resolution
- Accounts Receivable
- Account Management
- Staffing
- Microsoft Windows
- Collections
- Inbound/Outbound Calling
- High School Diploma
- Written Communication
- Troubleshooting
- Driving
- Microsoft Outlook
- Listening
- Verbal Communication
- Collaboration
- Telephone Skills
- Interpersonal Skills
- Conflict Resolution
- Investigation
- Data Entry
- Typing
- Spanish
- Policy Development
- Microsoft PowerPoint
- English
- Team Building
- Research Skills
- Multitasking
- Bilingual
- Sales
- Microsoft Office
- Computer Skills
- Microsoft Excel
- Customer Service
- Problem Solving
- Teamwork
- Scheduling
- Leadership
- Communication Skills
In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!
Other Career Titles
Here are some other career titles that require similar skills