Call Center Representative Jobs in Prescott, AZ
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1 Jobs
Customer Engagement Specialist (Call Center)
- Prescott Valley, AZ (5 miles from Prescott, AZ)
- 30+ days ago
- Prescott Valley, AZ (5 miles from Prescott, AZ)
- 30+ days ago
A Customer Engagement Specialist must have the ability to handle stressful situations and encounters, be empathetic, provide exceptional customer service, and have the ability to work in either a...
Demographic Data for Prescott, AZ
Moving to Prescott, AZ? Find some basic demographic data about Prescott, AZ below.
Local
National
62,963
2,388
Medium
Call Center Representative Online Courses and Training Opportunities
iHire curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Call Center Training: Skills of the Customer Service Representative
In our last course, we talked about what to do as a call center representative. Here, we'll discuss HOW you'll accomplish those things. In other words, the skills you'll need to excel at your job....
Call Center Training: Duties of the Customer Service Representative
A customer service rep takes calls from customers. That's not hard to figure out. But there's so much more to this role than you might realize, if you've never worked in a call center. In this...
Call Center Training
Most companies, whether they sell products or provide services, are in the same business - the relationship business. To that end, customer service goes well beyond a specific job title; from the...
Salary for Call Center Representative Jobs in Prescott, AZ
Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHire research efforts.
Highest Education Level
Call Center Representatives in Prescott, AZ offer the following education background
High School or GED
33.0%
Bachelor's Degree
25.1%
Associate's Degree
17.1%
Vocational Degree or Certification
14.8%
Master's Degree
5.2%
Some College
3.4%
Some High School
0.8%
Doctorate Degree
0.6%
Average Work Experience
Here's a breakdown of the number of years' experience offered by Call Center Representatives in Prescott, AZ
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%
Qualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- One Call Resolution
- Client Support
- Service Sales
- Call Center Management
- Inbound
- Telemarketing
- Call Center Experience
- Insurance Verification
- Courteous
- Inside Sales
- Claims
- Complaint Resolution
- Resolution
- Scheduling Appointments
- Customer Satisfaction
- Accounts Receivable
- Technical Support
- Inbound/Outbound Calling
- Staffing
- Collections
- Written Communication
- High School Diploma
- Microsoft Windows
- Account Management
- Verbal Communication
- Troubleshooting
- Conflict Resolution
- Listening
- Microsoft Outlook
- Punctual
- Driving
- Collaboration
- Investigation
- Telephone Skills
- Typing
- Interpersonal Skills
- Data Entry
- Spanish
- Sales
- Microsoft PowerPoint
- Multitasking
- English
- Problem Solving
- Policy Development
- Teamwork
- Team Building
- Microsoft Office
- Microsoft Excel
- Research Skills
- Bilingual
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!
Other Career Titles
Here are some other career titles that require similar skills