Hospitality Manager

Description

Backed by Callaway Golf and Danny Meyer’s Enlightened Hospitality Investments, Five Iron blends world-class technology with hospitality-driven service across its sports bars, restaurants, and entertainment venues. With 35 locations open and more than 50 in the pipeline worldwide, the brand is expanding its reach while remaining rooted in innovation, inclusivity, and community connection.

We are seeking a Hospitality Manager to oversee Venue Operations. The Hospitality Manager is the caretaker of every guest’s journey at Five Iron. The Hospitality Manager is caring, personable, driven, gets to know Guests on a first-name basis, demonstrates proficiency with our game equipment, and is able to drive revenue throughout our various offerings, including food and beverage, events, games, membership and leagues. This individual is a strong leader integral to a location’s success, responsible for overseeing and managing all operations at the location. The Hospitality Manager reports directly to the General Manager.

Responsibilities include the following:

• Recruit, hire, train, schedule and manage staff.
• Drive revenue across simulator and bowling rentals, food and beverage sales, events and league participation.
• Set and manage above-and-beyond service standards for all staff
• Actively evaluate staff performance to ensure day-to-day business needs are met
• Build relationships within the community, foster loyalty with customers, and encourage repeat business through proactive engagement.
• Take pride in ensuring guests' enjoyment by actively checking in with guests throughout their experience to ensure satisfaction and promptly address any concerns
• Proficiency in game technology; Adhere to quality control processes to ensure all technology is maintained
• Ensure all equipment is consistently organized and inventory is kept up-to-date
• Acquire and maintain comprehensive knowledge of all products and services, including technology, lessons, leagues, memberships, promotions, as well as spirits, beer, wine, and food and beverage offerings. Use this expertise to confidently sell and cross-sell across various offerings.
• Build the league business through identifying guests that would be ideal participants and promote leagues through the local community.
• Ensure leagues are executed to the standards of excellence expected; including score keeping, team engagement, vendor promotions, theme nights and more.
• Clearly and effectively communicate needs to the General Manager.
• Maintain up-to-date knowledge of food and beverage offerings; ability to deliver premium food and beverage service when needed
• Follow all health and safety regulations regarding food handling, alcohol service, and cleanliness
• Verify guests' legal drinking age

Required Qualifications:

• Passion for the hospitality and entertainment industry.
• 2+ years of hospitality, hotel, golf course/club/entertainment, or sports management experience preferred
• Strong leadership ability and willingness to lead by example
• Exemplary communication, time management and organization skills
• Social and interpersonal skills required to cultivate meaningful relationships with our Guests
• Upbeat energy and enthusiasm and a positive attitude
• Ability to cultivate resolutions quickly and manage customer expectations
• Ability to work in a fast-paced environment
• Availability to be present in the space at high value times, working varying shifts, from weekends to holidays, in addition to extended workdays as needed by the venue.
• Ability to stand, walk and bend for long periods of time and maneuver up and down stairs
• Food Manager Certificaiton

Benefits (*applies to full-time employees):

• Health, Dental, and Vision insurance*
• Long and Short-Term Disability*
• Accident and Critical Illness Insurance*
• 401(k)*
• Meals while working are included for free

Job Type: Full Time, Exempt

Pay: $55k-65k Salary, Bonus Eligible

You will also have the opportunity to earn incentive-based compensation through a bonus program, based on performance related venue metrics.

Five Iron Golf is committed to celebrating diversity and creating an inclusive environment for employees of all backgrounds. Five Iron Golf provides Equal Employment Opportunity to everyone and complies with all applicable Federal, State and Local laws governing nondiscrimination in all locations. Five Iron Golf will consider all requests for reasonable accommodations as required.

Location

3009 Ponce De Leon Blvd

Coral Gables, FL 3314

Salary Description

$55k Salary, Bonus Eligible