Customer Service Rep -Spring Dance Hot Tub

DIVE IN TO A NEW CAREER WITH LESLIE'S:

Founded in 1963, Leslie's is the largest and most trusted direct-to-consumer brand in the U.S. pool and spa care industry. We serve the aftermarket needs of residential and professional consumers with an extensive and largely exclusive assortment of essential pool and spa care products. We operate an integrated ecosystem of 900+ retail locations, backyard service and repair, a robust digital platform, and manufacturing and distribution divisions across 35+ statesenabling consumers to engage with Leslies whenever, wherever, and however they prefer to shop. With over 60 years of providing best-in-class products and solutions to our customers, there is nothing that we value more than the development and growth of our team. We strive to create a positive and fun atmosphere where our Team Members feel valued and are enthusiastic about the contributions they make to the success of Leslie's.

Job Overview

As a Customer Service Representative , you will be the first point of contact for our customers, delivering a friendly and professional experience. In this role, youll assist with scheduling service appointments, processing orders and payments, and providing product support. Youll play a key role in ensuring customer satisfaction by addressing inquiries efficiently, staying organized, and maintaining a positive, solutions-focused approach in a fast-paced environment.

Pay Rate: $20.00 /Hourly

Responsibilities:

• Provide exceptional customer service in person, over the phone, and via email
• Schedule service appointments and coordinate with technicians to ensure timely completion
• Accurately process orders, payments, and warranty claims
• Assist customers with product information and basic troubleshooting
• Maintain accurate customer records in CRM and POS systems
• Resolve customer concerns with empathy and efficiency
• Support daily office operations and administrative tasks as needed

Qualifications:

• High school diploma or equivalent required; associate degree preferred
• Previous customer service or administrative experience
• Strong communication, organizational, and problem-solving skills
• Ability to multitask and stay organized in a fast-paced environment
• Proficiency in Microsoft Office and CRM systems
• Positive attitude and a genuine passion for helping others
• Team-oriented mindset

We offer our employees competitive compensation, extensive paid training, comprehensive and flexible suite of benefits package, 401K with company match, team member discounts, rewards for top performers, and most importantly career advancement opportunities.

Leslies recognizes a critical component to our continued success is our people. Leslies is proud to have a culture of inclusion that seeks to celebrate and embrace the different backgrounds and perspectives that help drive our success and support team members in developing and growing with us. We aim to create a workplace where all team members feel welcomed and valued and inspire each other every day.

#HTHiring

Equal Opportunity Employer
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