Client Services Coordinator

Lifelong is a community health organization on a mission to make health and food accessible. We remove barriers to health with relentless compassion so that no one faces illness and injustice alone.

We lead with heart. Our respect for people drives our mission. For 40 years, Lifelong has fought health inequities so that everyone has the opportunity to thrive. Our comprehensive services include food and nutrition, healthcare navigation, aging and disability support, and connection to housing and other vital resources.

Position Overview:

Chicken Soup Brigade (CSB) is Lifelong’s food and nutrition program, providing medically tailored meals, culturally relevant groceries, and nutritional counseling & education to community members facing illness and injustice. The Client Services Coordinator is the first point of contact for CSB’s programs, serving individuals living with serious medical conditions that impact nutritional health. The Client Services Coordinator is responsible for providing warm, clear, and friendly communication with Chicken Soup Brigade clients, enrolling them in the Food and Nutrition services, and ensuring quality and continuity of care. Communication with clients is conducted via phone, fax, electronically, or in writing to acquire data and relay information to provide excellent client experience.

This regular, full-time, non-exempt, union role has a pay range of $22.08/hr - $33.77/hr and is based in the Georgetown neighborhood of Seattle, with onsite presence required 08:30AM - 5PM Monday - Friday for the duration of the introductory period. Following a successful 180 days of employment, the position may be hybrid-remote with the expectation to be on-site at least three days per week (Tuesday - Thursday).

Essential Duties:

Client Service, Intake, and Eligibility

• Staff phone lines, answer client questions about deliveries, modify client meal categories, make changes to client delivery routes, and update client information in Food and Nutrition database or other shared internal communication tools.
• Enter, update, and maintain accurate, timely client data to support service delivery, reporting, compliance, and outcome tracking.
• Respond promptly to client and provider inquiries regarding services and eligibility. 
• Serve as a liaison among clients, CSB staff, and care providers to support continuity and quality of care. 
• Schedule and complete client intakes into CSB programs, including occasional home visits for homebound individuals. 

Administrative Support

• Process incoming mail and send outgoing mail.
• Distribute Welcome and Recertification Packets to new clients. 
• Schedule nutrition assessments for clients.   

Program and Operational Support  

• Support food program operations, including food preparation and distribution, as needed.
• Perform other duties as assigned.

Core Competencies:

• Excellent verbal, written, and interpersonal communication skills.
• Attention to detail and ability to manage high-volume data and documentation.
• Cultural humility and experience working with medically vulnerable and underserved populations.
• Ability to work independently and collaboratively within a team.
• Commitment to confidentiality, compliance, and client-centered service.

Education & Experience:

• Proficiency in English is required and fluency in Spanish, Vietnamese, Cantonese, Mandarin, Somali, Amharic or Tigrinya is preferred for this role. 
• Experience in call centers, direct customer services, or direct social services. 
• Demonstrated ability to engage clients or consumers from diverse communities and backgrounds.

Benefits:

• Comprehensive medical, dental, and vision benefits
• Generous vacation (3 weeks your first year), sick leave, and 2 personal days a year
• 401(k) match
• Flexible spending accounts
• Life insurance options
• Long term disability
• Mass transit subsidy
• 15 paid holidays per year

Work Environment:

• All positions that involve in person work with clients are required to undergo a TB test within 30 days of starting employment and annually, or as required by program.
• Any offer of employment is contingent upon passing a criminal background check. Some programs may require additional background checks or frequency.
• This position requires prolonged periods of sitting at a desk and working on a computer. The role may also involve frequent standing, walking, bending, and reaching. Employees must be able to occasionally lift up to 20 pounds to move office supplies or equipment. Depending on organizational needs, work may be performed in office, kitchen, or warehouse settings and may at times involve exposure to outdoor weather conditions or loud noises.
• This regular, full-time, non-exempt, union role is based in the Georgetown neighborhood of Seattle, with onsite presence required 08:30AM - 5PM Monday - Friday for the duration of the introductory period. Following a successful 180 days of employment, the position may be hybrid-remote with the expectation to be on-site at least three days per week (Tuesday - Thursday).

_____________________________________________________________________________________

About Lifelong:

Lifelong is a community health organization committed to removing barriers to health with relentless compassion so that no one faces illness and injustice alone.

We lead with heart. Our respect for people drives our mission. For 40 years, Lifelong has fought health inequities so that everyone can have the opportunity to thrive. Our comprehensive services include food and nutrition, healthcare navigation, aging and disability support, and connection to housing and other vital resources.

We are looking for passionate, dedicated people to join our talented team and make real, meaningful changes in the daily lives of those living with chronic and life-threatening illnesses in their community. Lifelong offers exceptional benefits, including paid time off, medical and dental coverage in addition to a balanced work-life integration.

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Lifelong, we are dedicated to building a diverse, equitable, inclusive and authentic workplace, so if you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

EEO Statement:

Lifelong is committed to creating an accessible, supportive environment and experience that recognizes diversity and cultural competence as integral components of what we do.

We are an Equal Employment Opportunity Employer and as such, we do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

_____________________________________________________________________________________

DISCLAIMER: INTENT AND FUNCTION OF JOB DESCRIPTIONS

Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.

Job descriptions assist organizations in ensuring that the hiring process is fairly administered and that qualified employees are selected. They are an integral part of a compensation system, effective performance review system, related promotion, transfer, layoff, etc. decisions.

All descriptions have been reviewed to illustrate the job functions and basic duties, in addition to peripheral tasks or that could generally be considered as other duties as assigned.

In no instance, however, should the duties, responsibilities and requirements be interpreted as all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Requirements, skills and abilities included have been determined to illustrate the minimal standards required to successfully perform the positions.