Massage Therapist

This position is responsible for performing a variety of massage therapy techniques to reduce stress and promote relaxation. The techniques used include: Swedish, deep tissue, reflexology, shiatsu and hot stone. Additionally, all Spa personnel are responsible for driving positive guest satisfaction through implementation of core brand requirements, and positive engagement with our guests.

Adheres to policies, and delivers all responsibilities in accordance with Spa by JW brand standards.

Reports any incident and/or accident immediately to the Spa Director.

Performs all services that meet the established guidelines for that type of service offering that fulfill guest expectations; based on current certifications.

Understands and uses universal precautions when providing services.

Assesses contraindications of guest that may prevent service from taking place.

Maintains the highest level of product knowledge and has complete knowledge of all spa services presently offered. Can speak knowledgeably about hotel amenities and the local Austin area; answering guest questions that arise.

Suggest to guest other beneficial treatments offered in the Spa

Understands the ingredients in products and can explain their benefits to guest. Answers guests questions in a knowledgeable and professional manner. Recommends products for home use with a minimum service to sale ratio of 5%.

Keeps up on inventory and notifies Spa Director of product needs.

Attends all scheduled meetings, and scheduled professional trainings.

Cleans and disinfects all equipment on a daily basis.

Assists staff with lifting, storing facility equipment including furniture and products to help maintain and prepare the facility for special events.

Creates and maintains client cards with treatment notes, when appropriate.

Ensures that work areas are clean and set according to procedures.

Begins and ends all treatments on time.

Completes all assigned side work.

COMPETENCIES

Judgment/Decision Making

Education

Experience

Integrity

Excellence

Independence

Adaptability

Listening

Customer Focus

Team Player

Communication Oral

Energy

SKILLS

Previous massage experience

Maintains current massage license

Customer service experience; preferably in Spa environment

Ability to explain and skillfully conduct various treatments/services to guests

Excellent customer service skills and strong work ethic

Previous experience in threading, waxing, and facial services

Efficient, well organized, and able to handle a variety of duties simultaneously

Professional manner

Discretion and appearance

Excellent verbal and written skills

Strong team player

EDUCATION/EXPERIENCE

Must have and maintain current licensing, College Education preferred but not required

WORKING CONDITIONS

Massage Therapists must interact with guests throughout their shift, therefore communication skills are required specifically speaking and listening. Additionally, significant standing is required for extended periods of time (up to 7-8 hours), while providing massage therapy to guests.

Massage therapists use touch to treat clients injuries and to promote the clients general wellness. They use their hands, fingers, forearms, elbows, and sometimes feet to knead muscles and soft tissues of the body.

Additionally, this position requires bending, lifting, stooping, squatting, reaching, overhead lifting, pushing, and pulling of up to 25 lbs. on a regular basis.

Location Code: 9090