HR Manager, Shared Services

Sherwin-Williams
Cleveland, Ohio
Full Time

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This position is responsible for overseeing all support services delivered by the SBS Employee Services North America HR Shared Services teams throughout the active span of an employees career. Core areas of responsibility include HR Cloud data administration, performance management support, policy and compliance administration, employee engagement processes, and the ongoing management of employment-related actions and inquiries. The team provides continuous support to employees, managers, and HR partners across the United States and Canada, ensuring accuracy, consistency, and a seamless employee experience.

In addition, this role is accountable for establishing, maintaining, and reinforcing crossdivisional standards for all lifecycle support activities performed within the function. The position ensures that all processes are executed with a high level of quality, timeliness, and operational excellence, contributing to a cohesive and efficient HR service delivery model.

HR Shared Services operates from 8:30am EST to 5:00pm EST. This role will require flexibility to ensure team members and customers are supported during this time frame.

This role is not hybrid/remote and will report to our Hinckley Parkway location in Cleveland, OH.

Job duties include contact with other employees and access confidential and proprietary information and/or other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Companys staff, employees, and business relationships.

At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purpose, and for customers and our business to achieve great results. Sherwin-Williams is a place that takes its stability, growth and momentum and translates it to possibility for our people. Our people are behind the strength of our success, and we invest and support you in:

Life with rewards, benefits and the flexibility to enhance your health and well-being
Career with opportunities to learn, develop new skills and grow your contribution
Connection with an inclusive team and commitment to our own and broader communities
It's all here for you... let's Create Your Possible

At Sherwin-Williams, part of our mission is to help our employees and their families live healthier, save smarter and feel better. This starts with a wide range of world-class benefits designed for you. From retirement to health care, from total well-being to your daily commuteit matters to us. A general description of benefits offered can be found at . Click on Candidates to view benefit offerings that you may be eligible for if you are hired as a Sherwin-Williams employee.

Compensation decisions are dependent on the facts and circumstances of each case and will impact where actual compensation may fall within the stated wage range. The wage range listed for this role takes into account the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. The wage range, other compensation, and benefits information listed is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable federal, state, and local laws including with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act where applicable.

Sherwin-Williams is proud to be an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.

As a VEVRAA Federal Contractor, Sherwin-Williams requests state and local employment services delivery systems to provide priority referral of Protected Veterans.

Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.

CORE RESPONSIBILITIES AND TASKS

STRATEGIC OPERATIONS, PROCESS OPTIMIZATION & SYSTEMS LEADERSHIP

Manage a team, supporting all US and Canada employment management, in alignment with the departments strategic direction, ensuring cohesive, highquality service delivery.
Ensure all team members are fully trained in operational processes, policies, and systems, enabling firstcontact resolution for most employee and manager inquiries.
Evaluate and collaborate with internal partners (SBS Operations, HRSS Data, Compliance, Process Improvement) to identify and implement process improvements and automation opportunities consistent with a Global Business Services (GBS) model.
Lead change management efforts for new systems or process enhancements, including developing documentation, supporting adoption across HRSS, and communicating effectively with HR stakeholders.
Partner with HR leadership and Centers of Excellence to propose, implement, and monitor the effectiveness of organizational change initiatives.
Partner with divisional leadership to gather insights and identify opportunities to enhance processes, improve service delivery, and evaluate additional activities that can be centralized within Shared Services to drive greater efficiency and consistency.
Partner with thirdparty vendors to achieve high service performance, and engage internal and external stakeholders to address and resolve ongoing service issues.

SERVICE DELIVERY & EMPLOYEE LIFECYCLE OPERATIONS

Ensure consistent, highquality service delivery across the team by meeting or exceeding all SLAs and providing ongoing coaching, quality monitoring, and operational oversight to drive performance excellence.
Ensure team members are subject matter experts in Core HR transactions such as performance appraisals and merit administration, employment changes (including but not limited to promotions, department or location changes, and salary and incentive changes), Employment Verification, Legal and internal file requests, employee file management and employment data audits.
Oversee U.S compliance governance (AAP/EEO/State), reporting assurance and audit readiness, in partnership with the Compliance Supervisor, Legal and ER.
Oversee creation, maintenance, and governance of Standard Operating Procedures (SOPs) for all areas of responsibility to ensure standardization and operational clarity.
Foster a culture centered on customer service excellence, operational efficiency, and continuous improvement.
Partner with Employee Relations and Legal teams as needed to support timely and compliant handling of employmentrelated matters.
Ensure team-wide adherence to established HR policies by driving awareness, serving as a knowledgeable resource, and supporting consistent application of policy standards.
Lead resolution of escalated issues, ensuring timely followup, rootcause identification, and implementation of corrective measures.

TALENT LEADERSHIP & PERFORMANCE

Recruit and hire staff with the capabilities and mindset needed to succeed within a Global Business Services environment.
Provide ongoing learning, skillbuilding, professional development, and crosstraining opportunities to strengthen team capability, ensure succession readiness, and maintain seamless coverage for key processes during organizational changes.
Hold team members accountable for data integrity, accuracy, and the protection of confidential employee information.
Align department goals with individual responsibilities by setting clear expectations, supporting performance, and holding employees accountable for achieving highquality results.

POSITION REQUIREMENTS

FORMAL EDUCATION:

Required:

Bachelors Degree

Preferred:

Bachelors Degree with Human Resources or Business focus

KNOWLEDGE & EXPERIENCE:

Required:

5+ years of experience in Human Resources.
Must be legally authorized to work in the United States without company sponsorship
Prior experience managing and engaging customer service focused teams.
Ability to quickly learn new systems and processes and provide guidance to others in adopting these changes.
Experience diagnosing, isolating, and resolving complex issues and recommending and implementing strategies to resolve problems.
Excellent problem solving, organization, and analytical skills.
Excellent customer service, communication and interpersonal skills.
Ability to identify continuous improvement opportunities and apply transactional lean concepts to improve efficiency and accuracy

Preferred:

Prior experience with implementation and enforcement of policy and procedures.
General HR knowledge including HRIS, employment data, policies, employee engagements, payroll operations, time and attendance

TECHNICAL/SKILL REQUIREMENTS:

Required: