Title: IT Support Technician
Location: Dublin, OH 43016 (Onsite)
Duration: 12 months Contract
Hours: Mon-Fri: 8:30 AM - 5:00 PM
Description:
- Provide IT systems support to end users on a variety of moderate to complex issues for internal and external customers.
- Respond to technical support requests submitted via email, and document, track, and monitor issues to ensure timely resolution.
- Provide moderate to complex support to colleagues regarding internal proprietary systems (e.g., JURIS, One Team, SIR, TAMS, and Voyager).
- Issues are typically reported via email.
- Perform moderate to complex troubleshooting and assist with software development issues as needed.
- Communicate high-visibility issues to the immediate supervisor.
- Escalate requests to the appropriate departments as needed.
Education and Licensing
- Bachelor's degree from an accredited college or university preferred.
- Experience: Five (5) years of Help Desk or technical support service experience or equivalent combination of education and experience required to include 2 years of experience with clients' proprietary systems (JURIS, One Team, SIR, TAMS, and Voyager).
- ServiceNow
- Microsoft 365 (OneDrive, Teams, Word, Excel)
- Basic networking
- A certification
- Experience supporting Dell desktops and laptops
- Excellent customer service skills
- Proven understanding and knowledge of quality
- Good knowledge of service center processes and procedures PC literate, including Microsoft Office products
- Analytical and interpretive skills
- Strong organizational skills
- Excellent interpersonal skills
- Good judgment and discretion skills
- Ability to manage multiple projects and set priorities
- Ability to work in a team environment
- Ability to meet or exceed Performance Competencies
- Ability to complete the required number of monthly quality monitors
#TB_EN
#ZR
Job ID: 513848001
Originally Posted on: 3/16/2026
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