Data Analyst, Customer Experience

RH is looking for a Data Analyst to join our Customer Experience team. This role exists to transform complex contact center data into meaningful insights that elevate performance, enhance service standards, and drive operational excellence. As a key contributor within our Customer Delight Center, you will uncover trends, identify opportunities, and help shape data-driven decisions that directly impact the client experience and the success of our business.
YOUR RESPONSIBILITIES

• Live Our Vision, Values, and Beliefs
• Analyze and aggregate large-scale datasets to identify performance trends, volume patterns, and anomalies that inform strategic decision-making
• Lead root cause analysis across data, systems, and processes to uncover actionable insights and drive continuous improvement
• Architect and maintain reliable data pipelines and ETL processes that ensure the integrity, scalability, and accessibility of critical reporting data
• Develop and deliver clear, compelling dashboards and reports that translate complex data into meaningful business narratives
• Partner cross-functionally with Customer Experience, Operations, Technology, and external stakeholders to align insights with business priorities
• Provide proactive updates on projects and initiatives, ensuring visibility, accountability, and timely execution

OUR REQUIREMENTS

• 5+ years of experience in data engineering, analytics, or business intelligence
• Advanced SQL expertise and deep experience with relational databases (SQL Server, Postgres, MySQL); exposure to NoSQL environments preferred
• Proven experience designing and maintaining scalable data infrastructure and ETL (Extract, Transfer & Loading of data) processes, including SSIS and SQL Serverbased tools
• Strong analytical mindset with demonstrated expertise in analysis and translating complex, ambiguous datasets into actionable insights
• Experience with cloud-based data platforms such as Snowflake, Azure Data Factory, or Informatica
• Proficiency in reporting and visualization tools, including Power BI, Tableau, Salesforce Reporting, MicroStrategy, or Microsoft Report Builder
• Working knowledge of Salesforce data architecture and APIs
• Exceptional collaboration and communication skills, with the ability to influence cross-functional partners
• Experience with Python, Ruby, JavaScript, or C#, and familiarity with contact center data, KPIs, and performance metrics, preferred

PHYSICAL REQUIREMENTS

• Frequently remain in a stationary position (seated) for extended periods while working at a computer
• Frequently view and interpret information on a computer screen for prolonged periods
• Frequent movement within an office environment to attend meetings or collaborate with cross-functional teams
• Communicate effectively, including participating in virtual and in-person meetings