Housekeeping - San Diego KOA Resort

The San Diego KOA is an award-winning outdoor campground resort looking for enthusiastic people to join our housekeeping team. Sunny southern California allows us to be open 365 days a year offering camping in RVs, Cabins, Deluxe Cabins & tents. Our goal is to create a great camping experience for our guests by offering excellent customer service. If you enjoy meeting new people, working in a fun yet challenging environment and helping family create memories to last a lifetime we want to talk to you!

Working Hours:

• Seasonal - May 1 - October 31st
• 15-25 hours/week depending on occupancy of the campground
• Sunday - Saturday with most shifts scheduled between the hours of 9am-5pm - Thursday-Monday
• Must be available on Sundays
• $17/hour & up depending on experience
• Reports to the Housekeeping Department Manager

RESPONSIBILITIES

• Ensures customers receive a high level of service consistent with our customer service philosophy
• Communicate with all staff and management using Basecamp System
• Enforce campground policies and implement solutions consistent with goals of park
• Proactive guest management to ensure positive environment for all guests
• Coordinate with Guest Service staff for guest arrivals
• Coordinate with Guest Service staff for problem resolution when applicable
• Utilize creative problem solving skills

• Cleaning and preparation of deluxe cabins, standard cabins, and deluxe tents including linens for guest arrivals which includes:
• Cleaning and Sanitizing of all surfaces, furniture & floors
• Bed making
• Bathroom cleaning
• Kitchen cleaning
• Restocking of consumables and toiletries

• Daily cleaning and maintenance of the restroom facilities
• Janitorial duties on all buildings at the campground
• Laundry of linens for deluxe accommodations as needed
• Complete various duties as assigned by manager which can include but are not limited to: light janitorial duties, assisting other departments in completion of tasks, overall support in daily performance of the campground.

Good customer service and communications skills

Ability to multi task and prioritize

Able to work with others and work independently

Professional Appearance and attitude towards guests and fellow team members

Communicate professionally and patiently

Be on your feet during shift and able to lift at least 30 lbs.

Climb stairs, bend, lift, and move repetitively as needed

Ability to thrive in a fast-paced environment

Actively communicate both verbally and written

Speak English, bilingual a plus

PM21

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