Onsite Desktop Support Technician

Onsite Desktop Support Technician

MCPC - Columbus, OH, United States

100% Onsite at MCPC Client

The Desktop Support Technician provides high-quality, second-level technical support for end-user computing environments, including laptops, desktops, printers, mobile devices, and software. This role focuses on delivering an excellent customer experience, building strong relationships with employees, and resolving complex technical issues that cannot be addressed by first-level support. The ideal candidate communicates clearly, works efficiently, and demonstrates strong troubleshooting skills in a fast-paced environment.

Key Responsibilities

Prioritize, triage, communicate, and resolve technical issues in a timely and professional manner

Provide second-level technical support for incidents escalated from the Service Desk, both in person and remotely

Diagnose and resolve complex hardware, software, network, VPN, and MFA-related issues

Image, configure, deploy, and support desktop and laptop systems

Maintain accurate asset and software inventory records

Deploy, troubleshoot, and support hardware and software solutions

Log, track, and document incidents and resolutions in the ticketing system

Support PC replacement programs and emergency equipment exchanges

Rebuild Windows user profiles as needed

Administer user access to applications and systems

Analyze logs across multiple Microsoft applications to identify and resolve issues

Participate in IT project implementations and perform additional job-related duties as assigned

Engage and collaborate with appropriate IT teams when issues fall outside of assigned scope

Contribute to process improvements and documentation

Work effectively within a team environment while managing tasks independently

Maintain strict confidentiality of all sensitive information, communications, and records

Required Skills and Competencies

Strong understanding of basic and advanced troubleshooting methodologies

Ability to quickly assess technical issues and identify effective solutions

Working knowledge of Microsoft operating systems and applications

Understanding of desktop Group Policy Objects (GPOs)

Experience re-imaging and deploying workstations

Remote support experience

Experience with software distribution and patch management tools

Ability to creatively troubleshoot issues that may not be well documented

Excellent customer service mindset with a positive, professional attitude

Strong communication skills with the ability to adapt to various audiences

Effective time management and attention to detail

Ability to manage multiple competing priorities with minimal supervision

Strong work ethic and collaborative mindset

Conflict resolution and interpersonal skills

Education and Certifications

Associate's or Bachelor's degree in Information Technology or a related field preferred

ITIL certification preferred

A combination of relevant education, certifications, and experience will be considered

Preferred Experience

2+ years of Microsoft Windows desktop operating system deployment experience

2+ years of experience with SCCM or other software distribution tools

Windows 11 deployment and support experience

Experience using ITSM platforms such as ServiceNow

Salary Range $50,000 - $65,000

Posted: Tuesday, February 17, 2026

Job # 342