Cloud Solutions Engineer: V (SME)

Location: Whitehall, OH
Salary: Depends on Experience
Description:
Job Description

• 5+ years of Information Technologies, or other related areas with experience supporting Microsoft 365 applications
• Admin Center Management tools, including maintenance and monitoring tools, including SharePoint, Teams, Power Platform, Copilot, Power Bi, OneDrive, Fabric
• Troubleshooting and resolution of incidents and requests for SharePoint, Power Platform, Power BI environment issues, Copilot, and Teams, and Fabric related issues
• Responsible for resolution of incidents and requests where knowledge of our Microsoft 365 environment is necessary
• Maintain governance of SharePoint, Power Platform, and Copilot in order maintain security and operation of environments with standards
• Responsible for annual SharePoint and Teams site owner certification process
• Knowledge of SharePoint and OneDrive migrations using ShareGate and BitTitan
• Responsible for server build and maintenance for ShareGate and other solutions
• Responsible for Data Gateway
• Partner across internal teams, including Architecture, Cybersecurity, Public Cloud Engineering, SSO and Identity Management, Data and others as needed for project related work
• Ongoing support of Power Platform citizen developer community
• Maintain and deepen relationship with key Microsoft partners
• Work in partnership with leadership to define and maintain our roadmap

Qualifications

• Excellent written & verbal communication skills
• Experience documenting infrastructure environments with detailed diagrams on internal servers, cloud services
• Analytical ability in supported core technologies for large user bases
• Ability to effectively communicate with internal customers to identify and solve issues
• Strong teaming, organization, and time management skills
• Cross cultural awareness is key
• Ability to manage strategic vendors like Microsoft
• Willingness to share knowledge and should be able to impart classroom / hands on training to others in system

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Contact:

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