Manager on Duty - MOD - Hilltop YMCA

The YMCA is seeking a dependable, cause-driven leader to oversee daily center operations during assigned shifts. This role ensures a safe, clean, and welcoming environment while supporting staff, members, and program participants.

Serving as the on-site leader, this individual provides direction to staff, addresses performance and facility concerns, supports member engagement, and ensures programs operate smoothly. They model YMCA values, uphold service standards, maintain accurate documentation, and ensure compliance with safety and abuse risk management policies.

• Thinks, communicates and behaves as a cause-driven leader and role model for other staff and members when it comes to desired staff behaviors; promotes youth development, healthy living, and social responsibility in all job-related functions.

• Responsible for the daily operation of the center and programs and maintains service standards by ensuring that staff is prepared, the facility is clean & safe, and all building systems are in working order.

• Provides supervision and guidance to the staff ensuring services and support to the participants is adequate and meets basic needs.

• Performs building rounds routinely to assess and address any needs. Interacts with staff and members through shift using the Ys service and engagement principles.

• Responds to questions or concerns related to programs, schedules and procedures.

• Provides direction to all employees working in the center during a given shift. Ensures all staff on duty are living our cause and demonstrating our culture how we show up and how we engage people.

• Directs activities and addresses performance concerns; communicates with appropriate program directors regarding performance issues of staff.

• Maintains shift log documentation & documentation of significant situations during shift; communicates with center executive and/or program directors about shift.

• Assists with tours and the welcome desk during prime-time hours. Coaches frontline staff on their service and engagement behaviors and habits.

• Is the first point of contact for any facility issues or incidents.

• Completes and submits required reports or checklists during assigned shifts. Manages and documents incidents and captures items for follow through.

• Adheres to policies related to boundaries with youth. Participates in required abuse risk management training. Reports suspicious and inappropriate behaviors. Follows mandated abuse reporting requirements. Adheres to job-specific abuse risk management responsibilities.

• Ability to work effectively with diverse groups and viewpoints from all social and economic segments of the organization and community. A commitment to diversity, equity, inclusion, and anti-racism is expected from our staff.

QUALIFICATIONS:

• Must be at least 21 years old; must have a high school diploma or general education degree (GED); and at least a year of experience in a customer service setting, or equivalent combination of education and experience.

• Strong written and verbal communication skills

• One or more years supervisory experience

• Experience with computers and software- Microsoft Office, including Word and Excel, and internet navigation

• Training requirements: Immediately upon hire: American Red Cross CPR for the Professional Rescuer, AED, First Aid, and Emergency Oxygen

• Passionate belief in the Ys cause of nurturing the potential of all youth, supporting healthy living for all people and finding ways to help and support our neighbors.

• Ability to relate effectively to diverse groups of people from all social and economic segments of the community.

• Proven track record of developing authentic relationships with others.

• Ability to foster a collaborative team approach to solving challenging situations.

• YMCA Leader certification; if not certified, must obtain certification within 12 months.

Ensure the smooth operation of the center by monitoring health & safety, member satisfaction, risk management, program and building coverage during assigned shifts. The ideal candidate will be available for weekends and opening and closing shifts.