Customer Quality Engineering Supervisor

CUSTOMER QUALITY ENGINEERING SUPERVISOR

Jan 26, 2026

Canal Winchester, OH

Pay Rate : $95,000.00

Job Title: Customer Quality Engineering Supervisor

Location: Canal Winchester, OH

Job Summary

We are seeking a Customer Quality Engineering Supervisor to oversee mass production quality issues, lead system improvements, and support customer-facing quality initiatives. The ideal candidate has strong engineering knowledge, experience with injection molding, and the ability to lead teams, audits, and problem-solving activities while strengthening internal and customer relationships.

Required Skills & Qualifications

Bachelor's degree in Engineering or related field (or equivalent experience)

Minimum 4 years of experience in quality engineering within injection molding

Strong communication skills (written & verbal)

Ability to read, interpret, and understand technical drawings and blueprints

Proficiency with Microsoft Office (Word, Excel, Access)

Leadership experience with ability to supervise techs, auditors, and engineering teams

Ability to travel up to 30%

Must be authorized to work in the U.S. without sponsorship

Preferred Skills & Qualifications

Experience with PFMEA, Control Plans, PQS, PPAP, and other core customer quality documentation

Familiarity with IATF standards and system improvement initiatives

Knowledge of quality tools such as LPA, PDCA, 8D, 5-Why, Process Flow Diagrams, and Mind Maps

Experience handling customer complaints, escalations, and countermeasure development

Experience leading Gemba walks, quality audits, or floor-level quality checks

Day-to-Day Responsibilities

Lead and manage quality system improvements, engineering countermeasures, and chronic defect meetings

Conduct daily Gemba walks and perform quality audits on the production floor

Maintain and review databases, tracking systems, and documentation for customer quality issues

Evaluate engineering work and ensure accuracy of quality documentation

Serve as primary contact for customer quality engineers and manage customer complaints

Support and supervise quality techs and auditors

Manage internal findings and ensure corrective actions are implemented

Support PFMEA, Control Plans, and PQS documentation, including lessons-learned reviews

Assist with customer audits and ensure containment procedures are followed

Track KPIs, interpret results, and develop action plans to improve quality metrics

Maintain positive relationships with customers, internal teams, and cross-functional groups

Physical and Environment Requirements

Physical expectations may include sitting or standing for extended periods, performing audits on the production floor, and limited lifting as needed. A company cell phone is provided, and reasonable availability is expected during off-hours, travel, or vacation periods.

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