Service Desk Technician

Job Description

We are currently looking for a Service Desk Technician for our new factory in Columbus , Ohio .

This IT service engineer m aintains , repairs, and troubleshoots desktop hardware and software packages. Other main responsibilities i nclude: Interacts with end-users to i dentify current computing procedures and desktop-based LAN systems software operations and m akes selection recommendations accordingly . Responsible for writing documentation to describe product corrections . Writes manual for end-users to describe installation and operating p rocedures. .

Responsibilities:

• Responsible for formulating, reviewing, and implementing plans for desktop systems and low-voltage projects.

• Develop and implement solutions for IT service requirement s , conduct assessments, and provide implementation support.

• Construct and promote the use of monitoring systems, access control systems, and audio-video conferencing systems within the company, and optimize their functionality.

• IT infrastructure post-maintenance, inspection, and optimization execution.

• IT asset management tasks including allocation, selection , optimization, inventory, reallocation, and disposal.

• Responsible for overall management of IT endpoint security.

• Responsible for the development, application, promotion, and maintenance of company's confidential software, desktop antivirus, endpoint threat intelligence, and other security systems.

• Complete other tasks assigned by the supervisor

Qualifications :

• A bachelor's degree or its equivalent . Familiar with IT concepts, practices, and procedures.

• 2 to 4 years of related experience.

• Previously expo sed to some complex IT-related tasks.

• Outstanding learning and communication skills ;

• Excellent programming skills are preferred .

Illuminate is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.