Customer Service Assistant 2 [IN-OFFICE]

Ohio Department of Public Safety - Bureau of Motor Vehicles/Registration Support Services

Report in Location: 1970 West Broad Street, Columbus, OH 43223

Work Hours: Monday - Friday, 8:00 a.m. - 5:00 p.m.

• THIS POSITION REPORTS INTO THE OFFICE 5 DAYS A WEEK*

Perks of Working for the Ohio Department of Public Safety

• Multiple pay increases over the first years of service!
• Free Parking!
• Free Gym Access & Walking Path!
• Daycare On-site!
• Cafeteria On-site!

What You'll Do as a Customer Service Assistant

• Respond to inquiries, requests for information &/or complaints that require in-depth knowledge of applicable laws, rules, policies & procedures as they pertain in given situation:
• Greet & respond to in-person, telephone &/or written inquiries in a professional, courteous, friendly, respectful & timely manner to ensure positive internal &/or external customer service;
• Listen carefully to internal & external customer's questions &/or concerns & ask appropriate follow-up questions to verify understanding;
• Provide a complete, knowledgeable, accurate, precise response immediately or provide a firm commitment as to when a response will be provided;
• Follow-up to ensure all of the customer's questions &/or concerns have been thoroughly answered; Access Business Application Services System (BASS) for the issuance of various vehicle registration types (e.g., Historical, Collector, Senior, Commercial Radio, etc.);
• Operate the BASS Computer System to produce registration applications for various registration transactions (e.g., new, renewals, replacements, etc.) follow-up to ensure all the customer's questions &/or concerns have been thoroughly answered regarding proper procedures for registration of a motor vehicle.

Click here to see the full position description

9 mos. trg. or 9 mos. exp. in office practices & procedures;

AND 9 mos. trg. or 9 mos. exp. in public relations or customer service that included techniques for handling difficult people;

AND 9 mos. trg. or 9 mos. exp. in typing, keyboarding, data entry or word processing;

AND 9 mos. trg. or 9 mos. exp. in operation of personal computer.

• Or equivalent of Minimum Qualifications for Employment noted above.

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Job Skills: Customer Service