Customer Service Representative Customer Service Representative

Customer Service Representative CRH 5 ( ) Springdale, AR for later Why you should apply for a job to CRH : 5/5 in overall job satisfaction 5/5 in supportive management 100% say women are treated fairly and equally to men 100% would recommend this company to other women 100% say the CEO supports gender diversity Ratings are based on anonymous reviews by Fairygodboss members. See all reviews Your Time Away - CRH recognizes the importance of time away from work and we provide Paid Time Off to enjoy through the year. CRH provides flexible work policies that vary across the different locations to best suit the employee and needs of the business. At CRH, you get the benefit of working for a large global company with the feel of a small company and opportunities to make an impact. # 518453-en_US Position summary rtive team environment and ongoing training. Chance to play a vital role in serving the construction industry and building lasting relationships. Comprehensive benefits package available. Paid Time Off (PTO) to support work-life balance. 401(k) retirement plan with company contribution. What You'll Do Respond to customer inquiries by phone with professionalism, positivity, and a solutions-oriented approach. Process detailed and accurate orders, providing guidance on product availability, plant locations, and delivery schedules. Assist drivers with navigating delivery areas and identifying optimal routes to job sites. Develop strong relationships with customers, foremen, and internal teams to ensure seamless service and repeat business. Monitor inventory and materials at various plants and worksites, coordinating with the construction division to meet project needs. Track and review driver timecards and service hours, supporting compliance and operational efficiency. Coordinate driver schedules, random drug tests, and DOT physicals as needed. Support hiring efforts by screening applicants and participating in driver meetings to foster communication and engagement. Collaborate with maintenance teams to schedule equipment repairs and with payroll to ensure accurate timekeeping. Demonstrate reliable attendance and flexibility to meet business needs, including occasional nights and weekends. Your Qualifications High school diploma or GED required; AA degree or college coursework preferred. At least 2-4 years' experience in a dispatching or logistics environment, preferably related to construction materials. Valid state driver's license and a clean driving record. Must be 18 years of age or older and able to pass pre-employment physical, drug screening, and background check. What You Bring Exceptional verbal and written communication skills. Ability to build rapport at all levels-from customers and drivers to management and support staff. Proficiency with computers, office equipment, and relevant software (word processing, spreadsheets, databases). Familiarity with truck and plant capacities, inventory management, and the nuances of asphalt, paving, construction, and related products. Strong critical thinking skills-able to analyze issues and make decisions independently under pressure. Dedication to safety, teamwork, and maintaining a consistent work schedule. Work Environment & Physical Demands Fast-paced office setting, sometimes requiring multitasking and quick decision-making. Regularly uses hands, sits for extended periods, and communicates clearly (in person and via phone). Occasional standing, walking, and light physical activity. May be exposed to moderate noise levels. Ready to take the next step in your career? today and help us deliver excellence to our customers and communities! The above is intended to describe the general nature and level of work. Other duties may be assigned as needed. Reasonable accommodation is available for qualified individuals with disabilities. What CRH Offers You Highly competitive base pay Comprehensive medical, dental and disability benefits programs Group retirement savings program Health and wellness programs An inclusive culture that values opportunity for growth, development, and internal promotion About CRH CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization. If you're up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest! Standard Materials Group, Inc., a CRH Company, is an Affirmative Action and Equal Opportunity Employer. EOE/Vet/Disability CRH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law. Why you should apply for a job to CRH : 5/5 in overall job satisfaction 5/5 in supportive management 100% say women are treated fairly and equally to men 100% would recommend this company to other women 100% say the CEO supports gender diversity Ratings are based on anonymous reviews by Fairygodboss members. See all reviews Your Time Away - CRH recognizes the importance of time away from work and we provide Paid Time Off to enjoy through the year. CRH provides flexible work policies that vary across the different locations to best suit the employee and needs of the business. At CRH, you get the benefit of working for a large global company with the feel of a small company and opportunities to make an impact.