Technical Training Manager

About The Role: Direct Line is a high growth global technology services company with primary focus in providing design, integration, installation, maintenance and managed services to well-known data centers and technology companies. Direct Line is backed by private equity firm and headquartered in Fremont, California with additional locations in US, Asia-Pacific and Europe. We are looking for a highly energetic, result oriented, passionate, and hands-on Technical Trainer with a desire to join a growing team. The person should be self-starter, adaptable with attentive to detail and able to work with minimal supervision. The incumbent works within a training organization and is responsible for evaluating our needs and current practices and creating and delivering a training development plan complete with materials, tutorials, instructions, and learning resources such as online modules and guides. The ideal candidate will be confident public speaker and a devoted educator who is up to date on the latest tools and resources needed to improve employee training and performance. The trainer will also be responsible for researching and selecting the best platform to deliver and utilize training materials and other task as directed. What You'll Do: Develop schedule to assess training needs Conduct employee surveys and interviews Consult with other trainers, managers, and leadership Track and compile collected data Conceptualize training materials based on data and research Communicate training needs and online resources as appropriate Create training strategies, initiatives, and materials Contact and utilize outside vendors and resources for instructional technology Test and review created materials Maintain database of all training materials Instruct employee training and onboarding Conduct training through pertinent materials Review employee performance and learning Coordinate and monitor enrollment, schedules, costs, and equipment Coordinate participants breaks, lunches, and needs Conduct training session in remote areas What You'll Need: Bachelor's degree in education, business, human resources, information technology, or related field experience. Telecommunication Industry Certifications, preferable BICSI. Two (2) years' previous experience as a trainer, corporate training specialist, or related position Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel), and instructional software Experience with technologies and best practices for instructional manuals and teaching platforms Strict adherence to company philosophy/mission statement/sales goals Strong project management skills with ability to supervise multiple projects Good interpersonal skills and communication with all levels of management Organized and able to create multiple timelines, budgets, and schedules Able to multitask, prioritize, and manage time efficiently Excellent leadership, team building, and management skills Encouraging to team and staff; able to mentor and lead Excellent verbal and written communication skills Able to analyze problems and strategize for better solutions Why CBRE When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward thinking professionals who create significant impact. Our collaborative culture is built on our shared values respect, integrity, service and excellence and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to realize your full potential. Our Values in Hiring At CBRE, we are committed to fostering a culture where everyone feels they belong. We value diverse perspectives and experiences, and we welcome all applications. Disclaimers Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future Applicant AI Use Disclosure: We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process. Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future. Relocation assistance and sign-on bonuses may be available on select positions only, for qualified candidates based on role requirements and experience #directline #cbredirectlinereferral