Triage Specialist

EyeCare Partners is the nation's leading provider of clinically integrated eye care. Our national network of over 300 ophthalmologists and 700 optometrists provides a lifetime of care to our patients with a mission to enhance vision, advance eye care and improve lives. Based in St. Louis, Missouri, over 650 ECP-affiliated practice locations provide care in 18 states and 80 markets, providing services that span the eye care continuum. For more information, visit click to view www.eyecare-partners.com .

Company: Cincinnati Eye Institute
Job Title: Triage Specialist
Department: Ophthalmology
Location: This position is located in Blue Ash, OH.

SUMMARY:

The Triage Specialist will:

• Manage calls and questions from patients in a timely and orderly fashion
• Prioritize calls from patients and staff based on severity of request and needs
• Demonstrates quality patient service during interactions with patients, coworkers, and vendors:
• Exhibits a positive attitude and is flexible in accepting work assignments and priorities
• Meets attendance and tardiness expectations
• Is dependable; follows policies and procedures
• Maintains professionalism in interactions with patients and coworkers
• Performs quality work and consistently exhibits initiative

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Receive calls not handled by patient intake dept, decide appropriate course of action and/or speak directly with doctor, execute plan (i.e. make appointment, call in drops etc ), document all activity in patient record.
• Notify patient of need to reschedule appointments; timely call back to all patient voice mails in triage mailbox.
• Act as information desk/patient guidance which includes but is not limited to providing information to patients with questions, providing directions, etc. Schedule return appointments.
• Daily monitoring of NextGen task basket. Process all pharmacy requests using e-Rx, obtain authorization, distribute sample drops and make proper documentation in patient record .
• Provide timely call back to all patient voice mails in triage mailbox
• Fax and electronically send items to pharmacy or physicians offices as requested .
• Follow up on all outside lab work, document received reports, present to doctor and contact patient per doctor request.
• Manage doctor to doctor calls, doctor to patient calls.
• Monitor schedules, including but not limited to cancellations and schedule changes per doctor request and follow up for patients to be rescheduled.
• Other duties as assigned.

QUALIFICATIONS

• Provides excellent patient care and is energetic and empathetic with patients
• Must comply with HIPAA confidentiality standards when communicating patient information
• Communication skills and the ability to coordinate and cooperate with all levels of employees in a courteous, professional manner at all times
• Desire to gain industry knowledge and training
• Demonstrates initiative in accomplishing practice goals
• Ability to grow, adapt, and accept change
• Consistently creates a positive work environment by being team-oriented and patient-focused
• Commitment to work over 40 hours to meet the needs of the business
• Ability to work weekends when applicable
• Reliable transportation that would allow employee to go to multiple work locations with minimal notice
  
  

EDUCATION AND/OR EXPERIENCE

• Minimum Required: High school diploma or general education degree (GED) required
• Minimum Required: One year of related experience and/or training; or equivalent combination of education and experience
  

SYSTEMS AND TECHNOLOGY

• Proficient in Microsoft Excel, Word, PowerPoint, Outlook
• Experience using Electronic Medical Records (EMR) systems
• Computer proficiency and ability to quickly learn new applications

If you need assistance with this application, please contact .... Please do not contact the office directly - only resumes submitted through this website will be considered.

EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.