Help Desk Manager (Remote)

Join Our Team as a Help Desk Manager (Remote)

Are you looking for an exciting opportunity to lead a team of IT professionals and make a real impact in the technology industry? Alloy Software, Inc is seeking a Help Desk Manager to join our team. As a Help Desk Manager, you will play a crucial role in ensuring the smooth operation of our IT services and providing top-notch support to our clients. Join us and be a part of a dynamic team that is dedicated to innovation and excellence.

Daily Responsibilities:

• Manage and oversee the day-to-day operations of the help desk team
• Provide technical support and guidance to team members
• Monitor help desk performance and ensure service level agreements are met
• Develop and implement best practices for help desk management
• Collaborate with other IT teams to resolve complex technical issues

Required Skills:

• Experience with Remote Desktop Protocol and LAN/WAN design
• Strong background in Help Desk Management and Computer Science
• Knowledge of Systems Center Configuration Manager and Windows operating systems
• Experience in hardware support, VPN, and remote support
• Proficiency in AD Group Policy, virus removal, and firewall management

Nice to Have Skills:

• Experience with BMC Remedy and DHCP/DNS management
• Knowledge of infrastructure management and Windows 10 operating system

Salary and Benefits:

This position offers a competitive salary range of $116,000 to $168,960 per year, based on experience. In addition, Alloy Software, Inc provides a comprehensive benefits package that includes health insurance, life insurance, dental insurance, vision insurance, 401(k) retirement plan, flexible schedules, work from home options, vacation leave, sick leave, holiday pay, and paid time off.

Company Information:

Established in 2002, Alloy Software is a leading provider of IT Service Management, Service Desk, and IT Asset Management solutions that help organizations of all sizes automate IT operations and keep services running. Alloy Software has received numerous accolades from industry publications for their solutions and services. Alloy Software serves companies worldwide, including financial, healthcare, higher education, technology, public sector, retail, manufacturing, and more.

DEI Statement:

At Alloy Software, Inc, we are committed to creating a diverse, equitable, and inclusive workplace where all employees feel valued and respected. We believe that diversity drives innovation and creativity, and we strive to foster a culture of belonging for all team members.

EEO Statement:

Alloy Software, Inc is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, marital status, or any other protected status. We are committed to providing a work environment free from discrimination and harassment.