Patient Educator

EyeCare Partners is the nation's leading provider of clinically integrated eye care. Our national network of over 300 ophthalmologists and 700 optometrists provides a lifetime of care to our patients with a mission to enhance vision, advance eye care and improve lives. Based in St. Louis, Missouri, over 650 ECP-affiliated practice locations provide care in 18 states and 80 markets, providing services that span the eye care continuum. For more information, visit click to view www.eyecare-partners.com .

Company: Cincinnati Eye Institute
Job Title: Patient Educator
Department: Ophthalmology
Reports To: Regional Director
Location: This position is located in Blue Ash, OH.

SUMMARY

Position Overview:

The Patient Educator interfaces between patients who are interested in surgery and the medical, technical, and administrative staff. They provide in-person or virtual screenings, balanced education, and counseling to prospective patients regarding the benefits of surgery and their options. They may also assist in maintaining relationship management systems including data entry of marketing and outcome data. Ideally, patient education starts before the patient comes in for cataract or refractive surgery evaluation. This is managed by contacting the patients before their scheduled appointment via email, phone, or text messages and by sharing information verbally, in writing, or with links to short videos. Once in the office, the Patient Educator meets with the patient prior to seeing the doctor, usually during the time after they have undergone technician exam procedures and is waiting to see the physician.

Essential Duties and Responsibilities:

The following are general responsibilities associated with the job and are listed in order of greatest to least amount of time spent on the duties.
Provide exceptional customer service during every patient encounter (in person or via phone).
Display a professional attitude, greet patients promptly with a smile, and thank them when they leave
Practice urgency at all times with patient's time, as well as doctor's time and schedule, managing patient flow
Comply with all company policies and procedures including HIPAA (Health Insurance Portability and Accountability)

Serves as support to patients for patient education, counseling, and inquiries:
Discussion of patient's vision goals for after surgery
Discussion of patient's daily living activities and hobbies
Explanation of eye anatomy and the cataract or refractive surgical procedure
Explanation of each lens or package options and the benefits and limitations of these technologies (as appropriate for patient's needs)
Provides ATIOL educational materials to patients through different modalities (I.e., Rendia, video links, printed materials, etc.), and assists with maintaining patient access to these materials throughout the practice
Provides explanation of lens or package pricing structure and payment/financing options with prospective patients

Serves as the liaison between patients and physicians:
Communicates patient's vision goals
Coordinates with practice staff to ensure seamless patient transfers
Facilitates prompt, professional, patient-friendly communications (i.e., phone calls, emails, portal, etc.) between patient and physician or referring physician and surgeon

Job may require other duties as assigned.

Preferred Qualifications:

While not required, the following are preferred qualifications associated with the job and will be under consideration.
Excellent verbal and written communication skills.
Ability to interact with patients and all levels of employees in a courteous, professional manner at all times.
Knowledge of clinic

Education and Experience:

The minimum level of education and experience required to perform the job at a satisfactory level.
High School diploma or equivalency is required.

Knowledge, Skills, and Abilities:

The minimum level of knowledge, skills, and abilities to perform the job at a satisfactory level.
Demonstrates understanding of business and how actions contribute to company performance
Demonstrates excellent customer service skills
Desire to gain industry knowledge and training
Demonstrates initiative in accomplishing practice goals
Ability to grow, adapt, and accept change
Consistently creating a positive work environment by being team-oriented and patient-focused
Utilizes Electronic Health Record (EHR) system and all other software systems in accordance with ECP protocols
Uses creativity/innovation in carrying out responsibilities/introducing new ideas or programs; adapts traditional methodologies in accordance with a changing business environment.
Decision Making: Common decisions made in the job and the level of review or autonomy needed to finalize such decisions.
HIPAA compliance is strictly followed in accordance with industry regulations
May make recommendations regarding policies associated with the job's purpose and essential responsibilities.

Work Environment:

Environmental or atmospheric conditions commonly associated with the performance of the functions of this job.
General office conditions.

Physical Requirements:

Activities that are commonly associated with the performance of the functions of this job. The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.
While performing the duties of this job, the employee is regularly required to stand and walk and sometimes sit; use hands to type, handle, or feel objects or controls; reach with hands and arms; and talk or hear.
Regular attendance is a necessary and essential function.

If you need assistance with this application, please contact .... Please do not contact the office directly - only resumes submitted through this website will be considered.

EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.