PC Support Supervisor

What You'll Do:

Ohio Department of Public Safety - Director's Office/Information Technology (IT Support)

Report in location: 1970 West Broad Street, Columbus, Ohio 43223

Work hours: 8:00am - 5:00pm

Perks of Working for the Ohio Department of Public Safety

• Multiple pay increases over your first years of service!
• Free Parking!
• Free Onsite Gym and Walking Path!
• Daycare On-site!
• Cafeteria On-site!

What You'll Do as an Information Technology Supervisor 2:

Within the Information Technology Office (ITO) Support section, supervise information technology staff whose primary duties involve writing, analyzing & designing computer programs &/or systems integration for minicomputer &/or monitoring & maintaining minicomputer control processing unit operations:

• Oversee operations & activities of the PC Support, Operations & Service desk units (e.g., establish & enforce unit policies & procedures, schedule & conduct staff meetings, review work completed by staff, assist in resolving difficult computer problems, etc.);

• Establish priorities & supervise subordinate supervisory personnel (e.g., provide developmental opportunities & work direction, coach staff to foster development, monitor staff activities to ensure quality customer service & information technology security, evaluate performance, approve section staffing levels, recommend discipline, pre-screen applications & participate in interviews);

• Oversee the 24x7 support of internal IT customers; Plan & initiate upgrades for the Ohio Department of Public Safety (ODPS) to keep desktops in a supported state;

• Manage & monitor tickets via tracking system (i.e., ServiceNow)

• Oversee the IT processes of Moves, Adds, & Changes of ODPS employees within the building & externally (i.e., ATP, BMV, EMA, ACF, etc.); Ensure the transition process of moving employees in & out of ODPS runs smoothly & non-disruptive; Develop & implement changes to the process to increase functionality when required;

• Manage IT inventory supply levels; Coordinate hardware & software repairs with various external vendors;

• Manage the efforts of Infrastructure Specialists & Information Technologists in the development of new IT projects & in the support of existing IT systems;

• Act as project lead & coordinate technological resources in the design, investigation & delivery of IT engagements;

• Analyze business functional units & prepare input for Project Managers & maintenance activities;

• Collaborate with IT Supervisors to provide training on processes, procedures & skill development to ensure superior customer service;

• Establish metrics for tracking staff time & utilize metrics to identify & resolve problem areas.

• Ensure licensing of software procedures are followed;

• Provide automated processes to track what is loaded on the PCs & cross reference to what is owned by the department;

• Perform other duties as assigned.

Helpful Tips for Applying:

• Be detailed when describing your current/previous work duties. The more the better!! Don't just write "see attached resume".
• Tailor your application for each position you apply for. You should clearly describe how you meet the minimum qualifications outlined in this job posting.
• Respond to all questions asked. If you do not have the education/training/experience that is being asked, select either "No" or "N/A".

Option 1:

6 1/2 years (78 mos.) exp. commensurate with job duties to be performed & knowledges & skills required as outlined in approved position description on file for position to be filled as advertised in job posting AND 6 months exp. in performing project management functions as defined in series purpose.

Option 2:

completion of undergraduate core coursework in computer science, or completion of undergraduate core coursework in any academic major which included at least one course in each of the following: advanced-level computer programming language (for example, COBOL, Delphi, Java, Powerbuilder, Visual Basic, Pl 1, SAS PCS, Pacbase, Full Visual Suite, Designer 2000, Developer 2000, C, C , Visual C, ECL, or Visual Studio), logic-based mathematics, data base concepts (for example, Oracle, Microsoft Access, Paradox, Sybase, IMS DB, DB2, Cache, DMS, or RDMS), computer systems analysis & design, & basic data processing concepts AND additional 4 1/2 years (54 mos.) exp. commensurate with job duties to be performed & knowledges & skills required as outlined in approved position description on file for position to be filled as advertised in job posting. AND 6 mos. exp. in performing project management functions as defined in series purpose.

Option 3:

equivalent of Minimum Class Qualifications For Employment noted above.

PLEASE NOTE:

Project management: a series of steps followed in order to formulate and/or implement project policy to ensure successful project development. The steps include: define the problem (e.g., gather user requirements; meet with stakeholders); develop possible solutions (e.g., facilitate brainstorming sessions; identify resource requirements; develop cost benefit analysis; develop a recommended solution; seek agreement to proceed); develop a project plan (e.g., identify milestones and critical dependencies; gather appropriate resources and secure commitment; finalize funding; encumber funds; build project plan; distribute plan for review) execute the plan (e.g., provide on-going status reports; respond to changes in scope; coordinate deliverables; supervise project staff both assigned and ad hoc; define team members roles and responsibilities; manage team; maintain project schedule; respond to problem); validation and verification (e.g., post project follow up and review; update plan template; hold a lessons learned discussion and documentation session; close out the project). If assigned, responsibility also includes supervising, coordinating and/or managing personnel assigned to one work unit or section or across multiple units or sections and/or contract staff.