Hotel Manager

The Merchsant is a transformational project that rises 32 stories into the Downtown skyline. This vertical neighborhood of nearly 700,000 Sqft. will be unlike anything else in the city, bringing the best of the development teams' deep national experience home to Columbus, Ohio. The Hotel is a 206-room, luxury hotel offering an approachable luxury experience amidst a storied and layered design. The space will provide rejuvenation within the vertical neighborhood of The Merchant Building, offering premium services, immediate connection to community interests, and a plethora of thoughtfully curated experiences.

This leader possesses the ability to inspire a team, understands how all hotel operations departments are intertwined, and achieves operational results. Daily duties include organizing and overseeing daily hotel operations. This position requires an individual to be extremely organized, have a keen attention to detail and the flexibility to work with different aspects of a business.

Requested Tasks

• -Lead, manage and hold team accountable
• -Oversee the guest experience and problem resolution
• -Empower and develop direct reports and team members
• -Drive guest satisfaction scores and social impression
• -Track financial and confirm operational tasks are complete

Requested Capabilities

• -Prior experience highly preferred
• -Extensive knowledge of the property, rooms, amenities, etc.
• -Approachable, patient and thoughtful personality
• -Remain open in communication to ensure fairness and consistency"

As part of the Makeready collection, we proudly offer a variety of thoughtful benefits and perks for eligible team members including accommodating PTO/PTO exchange, medical/dental/vision benefits, maternity/paternity leave, pet insurance, company-matched dependent care & 401k, student loan repayment program and a wide range of additional ancillary benefits. The health, happiness and well-being of our team is our top priority.

We take pride in our Guiding Principles to help define how we successfully work together. We follow them not out of duty but live by them instinctively.

Makeready LLC and its affiliated entities are proud to encourage and support an environment where everyone can be a successful team member as their true independent self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities and job performance.