Program Manager Office of Health Mart

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrows health today, we want to hear from you.

The Program Manager will provide strategic oversight and coordination for all backend systems supporting the Office of Health Mart, including Salesforce and other critical platforms such as Central Pay, Membership, Credentialing, Enrollment Wizard, database, and other internal systems. This role ensures that technology solutions align with business needs, driving operational efficiency, scalability, user adoption and compliance. The Program Manager will act as the primary liaison between business stakeholders, product, and technical teams, managing priorities, timelines, and resources for system enhancements, integrations, and governance.

Key Responsibilities

Owns Business Workflows and Processes

• Understand business processes related to Office of Health Mart systems workflows and functionalities.

• Develop and maintain current state process documents for each business process and system as appropriate.

Program Leadership

• Oversee planning, execution, and delivery of initiatives across all backend systems (Salesforce, Central Pay, Membership, Credentialing, Enrollment Wizard, database, and other internal systems).

• Identify risks related to system dependencies and capacity; develop mitigation strategies to ensure continuity of critical processes.

• Lead requirement gathering planning sessions with business partners focused on improving business processes and functionality with respect to available systems and applications

• Develop and maintain a comprehensive roadmap for system enhancements and integrations aligned with business objectives.

Support Agile Development

• Participate in Agile ceremonies such as Scrum planning meetings, daily standup meetings, backlog grooming sessions, and retrospective meetings representing the business

• Translate business requirements (defects and enhancements) and document user stories / requirements.

• Conduct through user acceptance test planning, execution, and ensure system configuration meets business requirements.

Business Alignment

• Partner with business leaders to gather requirements and translate them into actionable strategies for system improvements.

• Ensure solutions meet operational, compliance, and customer experience goals.

• Identify enhancements to improve maturity level, user experience, and adoption for each function

• Develop and manage business plans supporting enhancement development life cycle initiatives (includes leading Business UAT, training, go-live, and communication planning by partnering with support teams)

• Drive adoption improvement solutions by collaborating with training team and business partners

• Facilitate alignment meetings and maintain updated RACI charts for clarity of roles and responsibilities.

• Deliver clear, concise updates to leadership and stakeholders on program status, priorities, and outcomes.

Minimum Requirement

Degree or equivalent and typically requires 7+ years of relevant experience.

Education

Bachelor's degree or equivalent experience: Business Process Management, Product Management, Information Systems or another business, process, computer or process-based discipline or equivalent experience

Critical Skills

• 7 years of product ownership, product management, business analysis, or program management experience. A record of success in analyzing, designing, and deploying features across products and solutions.

• 7 years of Salesforce.com or other CRM / SFA or similar platform experience

Additional Knowledge & Skills:

• Strong understanding of CRM platforms (Salesforce preferred) and enterprise backend systems.

• Experience with financial systems, compliance tools, membership and credentialing platforms, and analytics solutions.

• Expertise in program, product or project management methodologies, governance, and risk mitigation.

• Ability to manage multiple initiatives simultaneously and drive alignment across diverse teams.

• Excellent communication skills, including the ability to present complex technical concepts in a clear, business-focused manner.

• Proficiency in tools such as Power BI, project management software, Atlassian, JIRA, and workflow automation platforms.

• Strong analytics skills needed

• Strong business acumen needed

• Experience with UX design and visualization reporting tools preferred

• Experience in working with various stakeholders related to technical solutions development

• Troubleshooting and problem-solving skills

Environment

Office-based

Physical Requirements

Large percentage of time performing computer based work is required

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

Our Base Pay Range for this position

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or genetic information. For additional information on McKessons full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

Join us at McKesson!