Manager, Member Lifecycle Communications & Automation

Location : This position is located at our Dublin, OH campus with hybrid flexibility or may work remotely anywhere in the United States of America.

Who we are

Founded in 1999 and headquartered in Central Ohio, were a privately-owned , independent healthcare navigation organization. We believe that no one should have to navigate the cost and complexity of healthcare alone, and were on a mission to make healthcare simpler and more effective for our millions of members. Our big-hearted, tech-savvy team fights to ensure that our members get the care they need, when they need it, at the most affordable cost thats why we call ourselves Healthcare Warriors.

Were committed to building diverse and inclusive teams more than 2,000 of us and counting so if youre excited about this position, we encourage you to apply even if your experience doesnt match every requirement .

About the role

The Manager, Member Lifecycle Communications & Automation is responsible for supporting the strategy, design, and delivery of member communications at scale - across digital and traditional channels. This role combines strategic vision with hands-on execution to create seamless, data-driven member experiences that drive engagement, improve satisfaction, and deliver measurable results.

Youll build and evolve automated communication systems, leverage testing and analytics to inform strategy, and guide a growing team in executing with precision and agility. Ideal candidates bring healthcare or benefits experience (e.g., at a navigation, health tech, or point solution organization) and a proven track record of developing scalable, intelligent communication systems that use automation and insights to continually improve.

What youll do

Strategy & Planning

• Develop and evolve the member communications roadmap across key lifecycle stages.
• Use data and testing insights to inform strategy, segmentation and personalization.
• Partner with Product, Operations, Clinical, and Marketing to align timing and messaging.
• Establish KPIs and measurement frameworks to track engagement, automation, and ROI.

Automation & Systems

• Build and scale automated, multi-channel journeys (email, SMS, direct mail) in HubSpot or similar tools.
• Design modular workflows that are flexible, efficient, and easy to optimize .
• Integrate data sources to trigger personalized, real-time communications.
• Maintain automated dashboards to m onitor performance and enable rapid iteration.
• Ensure governance, deliverability, compliance, and data integrity.

Testing, Optimization & Insights

• Foster a culture of continuous testing and data-driven decision-making.
• Use automation and analytics to refine message timing, frequency, and relevance.
• Partner with analytics teams to turn insights into actionable communication strategies.
• Standardize testing and automation best practices for scale and consistency.

Team Leadership & Process Management

• Manage and mentor a team supporting member communications
• Set clear goals, KPIs, and accountability for quality and efficiency.
• Align daily execution with broader strategic priorities.
• Stay ahead of trends in automation, AI-driven personalization, and omnichannel engagement (e.g., interactive QR codes, AI-generated insights) to improve results.
• Use data analysis and member feedback to identify gaps and guide optimization.
• All other duties as assigned.

What youll bring

• 5-7+ years of experience in marketing communications, member engagement, or lifecycle marketing.
• 2 - 3+ years leading automation or CRM-driven communication systems at scale.
• Proven experience using data and testing to drive decisions, segment audiences, and optimize communications.
• Experience within healthcare, benefits, or a member-centric organization (e.g., payer, point solution, navigation, or health tech).
• Advanced proficiency with HubSpot or comparable automation tools (e.g., Marketo, Salesforce Marketing Cloud, Braze, Eloqua).
• Skilled in building automation logic, dynamic content, personalization and journey optimization.
• Strong technical aptitude with CRM, APIs, data integrations, and reporting tools.
• Experience leading teams and fostering collaboration across departments.
• Excellent communication, analytical, and organizational skills.
• Understanding of compliance and data privacy (HIPAA, CAN-SPAM, opt-out management).
• Experience implementing or refining A/B testing and experimentation frameworks.
• Agile project management or marketing operations experience.
• A high degree of personal accountability and trustworthiness, a commitment to working within Quantum Healths policies, values and ethics, and to protecting the sensitive data entrusted to us.

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#LI-AK1 #LI-Hybrid #LI-Remote

Whats in it for you

• Compensation: Competitive base and incentive compensation
• Coverage: Health, vision and dental featuring our best-in-class healthcare navigation services, along with life insurance, legal and identity protection, adoption assistance, EAP, Teladoc services and more.
• Retirement: 401(k) plan with up to 4% employer match and full vesting on day one.
• Balance: Paid Time Off (PTO), 7 paid holidays, parental leave, volunteer days, paid sabbaticals, and more.
• Development: Tuition reimbursement up to $5,250 annually, certification/continuing education reimbursement, discounted higher education partnerships, paid trainings and leadership development.
• Culture: Recognition as a Best Place to Work for 15+ years, dedication to diversity, philanthropy and sustainability, and people-first values that drive every decision.
• Environment: A modern workplace with a casual dress code, open floor plans, full-service dining, free snacks and drinks, complimentary 24/7 fitness center with group classes, outdoor walking paths, game room, notary and dry-cleaning services and more!

What you should know

• Internal Associates: Already a Healthcare Warrior? Apply internally through Jobvite.
• Process: Application > Phone Screen > Online Assessment(s) > Interview(s) > Offer > Background Check.
• Diversity, Equity and Inclusion: Quantum Health welcomes everyone. We value our diverse team and suppliers, were committed to empowering our ERGs, and were proud to be an equal opportunity employer .
• Tobacco-Free Campus: To further enable the health and wellbeing of our associates and community, Quantum Health maintains a tobacco-free environment. The use of all types of tobacco products is prohibited in all company facilities and on all company grounds.
• Compensation Ranges: Compensation details published by job boards are estimates and not verified by Quantum Health. Details surrounding compensation will be disclosed throughout the interview process. Compensation offered is based on the candidates unique combination of experience and qualifications related to the position.
• Sponsorship: Applicants must be legally authorized to work in the United States on a permanent and ongoing future basis without requiring sponsorship.
• Agencies: Quantum Health does not accept unsolicited resumes or outreach from third-parties. Absent a signed MSA and request/approval from Talent Acquisition to submit candidates for a specific requisition, we will not approve payment to any third party.

Reasonable Accommodation: Should you require reasonable accommodation(s) to participate in the application/interview/selection process, or in order to complete the essential duties of the position upon acceptance of a job offer, click here to submit a recruitment accommodation request.

Recruiting Scams: Unfortunately, scams targeting job seekers are common. To protect our candidates, we want to remind you that authorized representatives of Quantum Health will only contact you from an email address ending in @quantum-health.com. Quantum Health will never ask for personally identifiable information such as Date of Birth (DOB), Social Security Number (SSN), banking/direct/tax details, etc. via email or any other non-secure system, nor will we instruct you to make any purchases related to your employment. If you believe youve encountered a recruiting scam, report it to the Federal Trade Commission and your states Attorney General .