R&D Quality Excellence Engineer II

Job duties include contact with other employees and access to confidential and proprietary information and/or other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Companys staff, employees, and business relationships.

At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purpose, and for customers and our business to achieve great results. Sherwin-Williams is a place that takes its stability, growth and momentum and translates it to possibility for our people. Our people are behind the strength of our success, and we invest and support you in:

Life with rewards, benefits and the flexibility to enhance your health and well-being
Career with opportunities to learn, develop new skills and grow your contribution
Connection with an inclusive team and commitment to our own and broader communities
It's all here for you... let's Create Your Possible

At Sherwin-Williams, part of our mission is to help our employees and their families live healthier, save smarter and feel better. This starts with a wide range of world-class benefits designed for you. From retirement to health care, from total well-being to your daily commuteit matters to us. A general description of benefits offered can be found at . Click on Candidates to view benefit offerings that you may be eligible for if you are hired as a Sherwin-Williams employee.

Compensation decisions are dependent on the facts and circumstances of each case and will impact where actual compensation may fall within the stated wage range. The wage range listed for this role takes into account the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. The wage range, other compensation, and benefits information listed is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable federal, state, and local laws including with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act where applicable.

Sherwin-Williams is proud to be an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.

As a VEVRAA Federal Contractor, Sherwin-Williams requests state and local employment services delivery systems to provide priority referral of Protected Veterans.

Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.

1. Manage and Resolve Escalated Customer Complaints
Investigate and lead resolution of complaints that meet ARC thresholds or are escalated by leadership, ensuring thorough documentation and timely communication.

2. Conduct Root Cause Investigations and Data Analysis
Perform lab work and data analysis to identify root causes of quality issues, presenting findings in a clear, actionable format for cross-functional teams.

3. Drive Continuous Improvement and Quality Reporting
Create and analyze monthly reports on complaint rates, resolution cycle times, and COPQ; support site projects focused on quality and process improvement.

4. Collaborate with Operations and Site Teams
Work closely with Operations Managers and site teams to resolve non-conforming conditions, support lab work, and drive quality improvements.

5. Support New Product and Formula Introductions
Enable the introduction of new formulas, technologies, or transferred products into production, ensuring quality readiness and process alignment.

6. Develop and Maintain SOPs and Quality Documentation
Create customer-facing and technical SOPs, train site personnel, and ensure consistent adherence to documented procedures.

7. Lead Quality Tool Implementation and Technical Integration
Implement and improve quality tools, perform lab testing, and collaborate with technical teams to ensure successful deployment and alignment with standards.

8. Engage in Customer-Facing Quality Programs
Act as a key contact for customer quality initiatives, including High Impact teams and CI meetings, providing data-driven insights and support.

9. Support Global and Regional Quality Alignment
Facilitate integration of local labs with global standards, participate in procedural exchanges across regions, and support ISO compliance efforts.

BASIC QUALIFICATION:
Must be legally authorized to work in the country for which you are applying for employment (without now or in the future needing sponsorship for employment work visa and/or permanent residence status).
Must be at least 18 years of age

FORMAL EDUCATION:
Required:
Bachelors degree in Chemistry, Chemical Engineering, Materials Science, or a related technical field.

Preferred:
Advanced degree (MS or higher) in Chemistry, Engineering, or Quality-related disciplines.
Certifications in Technical Writing or Quality Systems (e.g., Six Sigma, ASQ) are a plus.

KNOWLEDGE & EXPERIENCE:
Required:
37 years of experience in coatings, paint manufacturing, quality assurance, technical service, or operations.
Strong understanding of paint formulation, application processes, and defect analysis.
Proven ability to lead root cause investigations and implement corrective actions.
Experience with customer complaint resolution and quality data analysis.
Proficiency in Microsoft Excel, Word, Access, SharePoint, and statistical tools like Minitab.

Preferred:
Six Sigma Green Belt or equivalent certification.
Experience with quality systems such as ISO 9001 or IATF 16949.
Familiarity with Business Objects, ARC, Product Vision, Discovery or other enterprise data platforms.
Direct experience in customer-facing roles, including technical support or complaint resolution.

TRAVEL REQUIREMENTS: 20%