Experienced Receptionist / Client Service Representative ( CSR )

Job Description: 

Are you a people-oriented professional with a passion for helping pets and their owners? We are a brand-new state-of- the-art daytime veterinary urgent care hospital in Pasadena, CA. We are seeking a skilled and compassionate Receptionist/ Client Service Representative to join our front desk team. This isn’t just a job; it’s an opportunity to build something extraordinary where our mission is to bring the best quality veterinary care to Pasadena, CA. 

We are looking for a dynamic veterinary professional who can be part of a warm, positive culture, where teamwork and open communication is always welcome and encouraged. As a client service representative, your role is truly at the heart of our practice’s success! In this role, you’ll be the face of our practice, ensuring every client and pet receives exceptional service during their visit.  

Key Responsibilities, but not limited to: 

• Customer Service functions, including Greeting clients and pets warmly, answering telephones, and guiding clients throughout the process.  

• Accurately input and maintain patient and client information in our practice management system. 

• Process payments and provide clear explanations of billing. 

• Hospital Maintenance and organization of the reception area ensuring the facility is always neat and clean 

• Communicate effectively with the veterinary team to coordinate patient care. 

• Provide compassionate support to clients during urgent or emotional situations. 

Qualifications: 

• Minimum of 2 years of experience in a Veterinary Clinic, Animal Hospital, or Animal ER/Urgent Care setting is a plus. 

• Excellent communication and interpersonal skills. 

• Ability to multitask in a fast-paced environment while maintaining attention to detail. 

• The ability to lift up to 40lbs 

• Proficiency in using veterinary practice management software, electronic medical records, and payment processing. 

• Genuine love for animals and commitment to providing outstanding client service. 

Schedule: 

• 40 hours/week (4 day work schedule/10 hr shifts) 

• Weekends and Holidays 

Why Join Us? 

• Be part of a groundbreaking startup in veterinary urgent care . 

• Work in a collaborative, supportive, and forward-thinking environment. 

• $20-$24/hr depending on job experience 

• Comprehensive benefits package, including health, dental, vision-50% paid by employer 

• 401(K) and 401(k) matching 

• Paid time off and opportunities for professional growth. 

• Generous discounts for employee-owned pets 

• Make a difference in the lives of pets and their owners when they need it most. 

This is an opportunity to make a meaningful impact on a brand-new hospital with a welcoming and supportive environment for growth, learning and creativity. If you’re passionate about delivering outstanding service to pets and their owners, we’d love to hear from you!