Human Resources Director

Purpose

The Human Resources Director is responsible for setting the daily and strategic direction of the Human Resources Department in alignment with Metro Parks' mission, vision, values, and goals. This includes managing the HR team engaged in all aspects of HR functions while providing technical guidance to Metro Parks' leadership and other management teams. Just as important as "what" is performed is "how" these duties are performed as collaboration, team building, and navigating employee and manager relations are vital to success in this role.

Example of Duties

Directly supervises, often through specialized managers, Human Resources staff and performs duties related to assigning work, scheduling, evaluating, training, approving/denying leave, administering discipline, approving timecards, etc.

Engages in all aspects of the employee lifecycle, including recruitment, retention, application, hiring, onboarding, training, performance management, benefits administration, employee relations, compliance with labor laws, background checks and investigations, and overall workforce wellbeing; communicates with applicants; ensures fair and equal hiring processes; collects, maintains, and analyzes data to evaluate Metro Parks' recruitment, employee populations, and diversity efforts.

Meets regularly with Metro Parks' Directors to discuss recruitment, benefits, policies/procedures, training, performance evaluations, and other related Human Resources topics; establishes plans of action based upon organizational priorities and needs.

Manages human resources related policy & review, amending existing and writing to new policies/procedures as needed.

Provides advice and consultation to the management team and employees on dispute resolution, performance issues, and the interpretation of correct application of policies and procedures.

Mediates employee relations issues and directs, assists and/or handles disciplinary actions.

Manages the recruitment and hiring process for all positions within the organization; coordinates with the management team to define recruitment needs including timelines, methods, processes, and tools. Oversees and participates in the screening of applicants, writing of interview questions, evaluation of applicants, and the steps surrounding offers of employment.

Serves as the liaison to Franklin County for the purposes of benefits, wellness, worker's compensation & risk management, and unemployment compensation benefits and processes; problem-solves issues that arise in these areas between Metro Parks and Franklin County; responds to requests for information.

Reviews benefits options and stays abreast of trends and changes in benefits to ensure Metro Parks' benefits are in line with industry standards and are best designed for recruitment and retention; solicits quotes for benefits programs if needed.

Serves as the chief negotiator in the collective bargaining process; maintains good working relationships with the union and members of the bargaining unit; guides both employees and the management team in the grievance and conflict resolution processes.

Develops and administers the budgets for the Human Resources Department.

Serves as FMLA administrator for Metro Parks', overseeing the FMLA process and all of its components. Interprets and applies FMLA to situations presented and ensures coordination with related policies and procedures.

Serves as ADA coordinator for the employees of Metro Parks, meeting with employees to discuss reasonable accommodations, making workplace assessments, and providing guidance on ADA compliance issues.

Manages Metro Parks' Drug & Alcohol program, coordinating training, making determinations for necessary post-accident and reasonable suspicion testing, and ensuring consistent compliance.

Directs and manages special personnel programs including the high school internship program, job fairs, community outreach employment opportunities, etc. Writes summaries, evaluates programs, and communicates with other organizations.

Works closely with Metro Parks payroll personnel to ensure the application of timecard, payroll, and leave functions is in compliance with policies and procedures; works to resolve issues; interprets application of policy to employee scenarios as it relates to pay and leave usage.

Prepares monthly reports for the Board of Park Commissioners; attends monthly Board Meetings of Park Commissioners; advises Park Commissioners on relevant human resources issues.

Assesses needs for training, arranges for or conducts training in both human resources or specialty topics. Creates training materials, presentations, and evaluates training programs; maintains training records.

Ensures compliance with all applicable Federal, State, and Local Laws governing HR functions, payroll, and benefits.

Manages, implements and trains on Metro Parks' performance evaluation and salary administration programs.

Conducts career counseling with employees; meets with members of the public regarding job opportunities and programs.

Serves as liaison between Metro Parks and other Park Districts, school organizations, and community organizations; serves on committees and provides

Serves as the Public Records Officer for Metro parks; reviewing and updating retention schedules, arranging for destruction of records in accordance with retention schedules, and responding to public records requests.

Oversees the possible future development of Metro Parks' Administrative Service program.

Performs special projects and related duties as assigned or required

Qualifications

Education/Experience: Bachelor's Degree in Human Resources, Labor Relations, Public Administration, or related field, plus extensive experience in a supervisory/ management-level Human Resources position, preferably with a governmental organization.

Decision-Making, Discretion & Problem-Solving: Demonstrated experience utilizing independent judgment, taking initiative to resolve problems and complete projects, and making unpopular decisions or offering alternative solutions. Uses reason and discretion in performing duties while understanding the needs to communicate and keep parties advised. Develops strategies to achieve organizational goals; understands the organization's strengths and weaknesses; analyzes market, competition and opportunities; adapts strategy to changing conditions.

Internal Insight, Motivation & Initiative: Assesses own strengths and weaknesses; pursues training and development opportunities, strives to continuously build knowledge and skills; shares expertise with others. Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles, measures self against standards of excellence; takes calculated risks to accomplish goals; uses time efficiently. Volunteers readily, seeks increased responsibilities, asks for and offers help when needed.

Professionalism, Relationship, Communication & Interpersonal Skills: Demonstrated experience in resolving conflict (not blaming); maintains confidentiality; listens to others without interrupting; maintains a professional demeanor under trying circumstances; remains open to others' ideas and demonstrates a willingness to try to new and different things. Establishes and maintains effective working relationships; utilizes diplomacy and tact as needed; ability to handle and respond to sensitive inquiries. Demonstrated effective communication skills including written, verbal, and listening skills. Ability to function with a high tolerance for ambiguity.

Management & Leadership: Displays passion and optimism; inspires respect and trust; mobiles others to fulfill vision; provides vision and inspiration to peers and subordinates. Exhibits confidence in self and others; inspires and motivates others to perform well; effectively influences actions and opinion of others; accepts feedback; gives appropriate recognition. Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.

Ethics: Treats people with respect, sets the expectation for ethical operations throughout the organization; keeps commitments; inspires the trust of others; works with integrity and ethics; establishes and upholds organizational values.

Customer Service: Demonstrated experience managing difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.

Attendance, Punctuality, Flexibility and Adaptability: Is consistently on time for work and meetings; flexes schedule as needed to accomplish tasks and achieve goals; keeps commitments; completes tasks on time; adapts to changes in the work environment; manages competing demands; deals with frequent changes, delays, or unexpected events in a professional manner.

Computer/Software Skills: Proficient in using computers, e-mail, HR-related programs, social media applications, and Microsoft Office products. Experience with Neogov and MUNIS (payroll) systems a plus; knowledge of and/or experience with timecard and leave usage applications a plus.

Language Skills: Ability to communicate effectively both verbally and in writing with a variety of people, including employees, vendors, contractors, Managers, Board Members, other governmental officials, and the general public. Ability to maintain confidentiality. Demonstrated presentation skills to groups and individuals.

Mathematical Skills: Ability to deal with formulas, equations or graphs; ability to prepare meaningful, concise, and accurate reports; ability to calculate fractions, decimals, percentages; ability to recognize errors and make corrections.

Reasoning Ability: Ability to define problems, collect data, establish facts, draw valid conclusions and develop appropriate recommendations to resolve identified problems; ability to proofread materials, recognize errors and make corrections; ability to gather, collate and classify information about data, people, and things. Ability to design and produce concise and accurate reports that provide management with meaningful data for decision-making. Ability to understand broad organizational objectives and provide supporting data.

Licenses, Registrations: Possession of a valid Ohio driver license and ability to be insured by Metro Parks' insurance carrier preferred.

Physical Demands: While performing the duties of this job, the employee regularly sits for prolonged periods of time, stands, walks/moves, talks and hears, etc. The employee is required to use hands and fingers to key data, use calculator, use computer, file paperwork, etc.

Work Environment: While performing the regular duties of this job, the employee regularly works in an office environment, with exposure to moderate noise levels. Employee is required to travel to parks throughout the District for meetings, training, etc.

Other Information

The above Description represents the essential and most significant duties of this position. It is not intended to exclude other work duties, assignments and responsibilities not mentioned herein.

Supervision

Supervision

Received: Executive Director

Given: Directly to Human Resources Team Members (currently team of 3 others); general guidance and instruction given to Payroll and Management Employees

FLSA Status

Given the nature of this classification's duties/responsibilities, it has been designated as Exempt under the governing Fair Labor Standards Act and, therefore, is not entitled to formal overtime compensation and/or formal compensatory time.

Core Values

Attendance: Is at work as scheduled; reports to work on time; follows proper procedures for requesting leave or calling off.

Policies & Procedures: Follows established policies and procedures; inquires of supervisor if unclear on policy/procedure, includes following safety policies, procedures and protocols.

Professionalism: Handles the responsibilities of the position in an effective manner; maintains integrity and appropriate behavior in dealing with conflicts and challenges with the public, co-workers, and managers; offers differing points of view in an acceptable manner.

Team Player: Supports other members of the organization in accomplishing their goals and projects; recognizes and credits others for their contribution in achieving goals.

Positive Attitude: Supports Metro Parks established priorities at all times; cultivates team environment; exhibits enthusiasm while carrying out responsibilities; looks for solutions to work conflicts and challenges.

Productivity: Thoroughly completes work in a timely manner; organizes and plans assignments well or follows supervisory instructions well with little explanation; follows-up as needed.

Quality: Demonstrates technical competence, meets job expectations; completes assignments with few errors.

Initiative: Does not wait to be told what to do; appropriately makes suggestions for improvements; does not hesitate when things do not go according to routine and quickly adjust to meet exceptions.

Interpersonal Communication: Interacts with others with tact and courtesy; communicates clearly and effectively; shares information with supervisor or coworkers to achieve goals; responsive to the public.