Customer Service Assistant 2/Certification Licensure Examiner 2
- State Cosmetology and Barber Board
- Grove City, Ohio
- Full Time
Customer Service Assistant 2/Certification Licensure Examiner 2 (2500070O)
Customer Service Assistant 2/Certification Licensure Examiner 2
(2500070O)
Organization: State Cosmetology and Barber Board
Agency Contact Name and Information: ...
Unposting Date: Sep 17, 2025, 9:59:00 PM
Work Location: Csmtlgy & Brbr Brd - Grove Cty 1929 Gateway Circle Grove City 43123
Primary Location: United States of America-OHIO-Franklin County
Compensation: $22.96
Schedule: Full-time
Work Hours: 8:00 am-5:00 pm M-F unless otherwise specified
Classified Indicator: Classified
Union: OCSEA
Primary Job Skill: Board and Commission Compliance
Technical Skills: Basic Documentation, Clerical & Data Entry, Customer Service, Records Management, Board and Commission Compliance
Professional Skills: Adaptability, Attention to Detail, Customer Focus, Decision Making, Problem Solving, Time Management, Verbal Communication, Written Communication, Confidentiality
Agency Overview
The Board's mission is to protect and support the public through regulation and education, while protecting the integrity of the cosmetology and barbering industries. The Ohio State Cosmetology and Barber Board oversees the effective licensing and regulations of cosmetology, branches of cosmetology, barbering, and tanning services.
Job Duties
Internal Applicants Only - Current Ohio State Cosmetology and Barber Board Employees
The Customer Service Assistant 2/Certification Licensure Examiner 2 plays a key role in supporting the Board's operations and leadership. In this role, you will be responsible for:
Responding to inquiries, requests for information, and complaints that require in-depth knowledge of applicable laws, rules, policies, procedures, and Ohio Revised Codes (ORC) 4713 and 4709, as well as Ohio Administrative Code (OAC) 4713
Independently determining appropriate action for resolution based on the given situation
Retrieving messages and returning calls to licensees
Providing information relevant to cases to internal and external customers by phone, in writing, email, and other means of communication
Reviewing applications and supplemental documents for licensure or renewal/reinstatement (e.g., new license applications, exam applications, renewals, and duplicate license requests) for completeness, accuracy, and compliance with applicable laws, rules, and procedures
Processing fee payments for applications
Providing information and assistance to the general public and licensees to aid in processing license applications
Gathering and analyzing information and completing reports
Scanning and indexing files into eLicense
Updating license data
Printing licenses
Writing correspondence
Operating a personal computer/word processor to enter, update, correct, and retrieve or verify information for licensees
Performing additional duties as assigned by immediate supervisor, Deputy Director, and/or Executive Director (e.g., clerical support tasks)
Why Work for the State of Ohio
At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes:
Medical Coverage
Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
Childbirth, Adoption, and Foster Care leave
Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation)
*Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.
Qualifications
9 months of training or 9 months of experience in office practices and procedures; 9 months of training or 9 months of experience in public relations or customer service, including techniques for handling difficult individuals; 9 months of training or 9 months of experience in typing, keyboarding, data entry, or word processing and 9 months of training or 9 months of experience in operating a personal computer
Or the equivalent of the Minimum Class Qualifications for Employment noted above.
Job Skills: Board and Commission Compliance
Customer Service Assistant 2/Certification Licensure Examiner 2
(2500070O)
Organization: State Cosmetology and Barber Board
Agency Contact Name and Information: ...
Unposting Date: Sep 17, 2025, 9:59:00 PM
Work Location: Csmtlgy & Brbr Brd - Grove Cty 1929 Gateway Circle Grove City 43123
Primary Location: United States of America-OHIO-Franklin County
Compensation: $22.96
Schedule: Full-time
Work Hours: 8:00 am-5:00 pm M-F unless otherwise specified
Classified Indicator: Classified
Union: OCSEA
Primary Job Skill: Board and Commission Compliance
Technical Skills: Basic Documentation, Clerical & Data Entry, Customer Service, Records Management, Board and Commission Compliance
Professional Skills: Adaptability, Attention to Detail, Customer Focus, Decision Making, Problem Solving, Time Management, Verbal Communication, Written Communication, Confidentiality
Agency Overview
The Board's mission is to protect and support the public through regulation and education, while protecting the integrity of the cosmetology and barbering industries. The Ohio State Cosmetology and Barber Board oversees the effective licensing and regulations of cosmetology, branches of cosmetology, barbering, and tanning services.
Job Duties
Internal Applicants Only - Current Ohio State Cosmetology and Barber Board Employees
The Customer Service Assistant 2/Certification Licensure Examiner 2 plays a key role in supporting the Board's operations and leadership. In this role, you will be responsible for:
Responding to inquiries, requests for information, and complaints that require in-depth knowledge of applicable laws, rules, policies, procedures, and Ohio Revised Codes (ORC) 4713 and 4709, as well as Ohio Administrative Code (OAC) 4713
Independently determining appropriate action for resolution based on the given situation
Retrieving messages and returning calls to licensees
Providing information relevant to cases to internal and external customers by phone, in writing, email, and other means of communication
Reviewing applications and supplemental documents for licensure or renewal/reinstatement (e.g., new license applications, exam applications, renewals, and duplicate license requests) for completeness, accuracy, and compliance with applicable laws, rules, and procedures
Processing fee payments for applications
Providing information and assistance to the general public and licensees to aid in processing license applications
Gathering and analyzing information and completing reports
Scanning and indexing files into eLicense
Updating license data
Printing licenses
Writing correspondence
Operating a personal computer/word processor to enter, update, correct, and retrieve or verify information for licensees
Performing additional duties as assigned by immediate supervisor, Deputy Director, and/or Executive Director (e.g., clerical support tasks)
Why Work for the State of Ohio
At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes:
Medical Coverage
Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
Childbirth, Adoption, and Foster Care leave
Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation)
*Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.
Qualifications
9 months of training or 9 months of experience in office practices and procedures; 9 months of training or 9 months of experience in public relations or customer service, including techniques for handling difficult individuals; 9 months of training or 9 months of experience in typing, keyboarding, data entry, or word processing and 9 months of training or 9 months of experience in operating a personal computer
Or the equivalent of the Minimum Class Qualifications for Employment noted above.
Job Skills: Board and Commission Compliance
Job ID: 493138742
Originally Posted on: 9/14/2025
Want to find more opportunities?
Check out the 3,753,639 verified jobs on iHire
Similar Jobs
Sign Up for Job Alerts
