HR Service Center Representative 2

Screen reader users may encounter difficulty with this site. For assistance with applying, please contact hr-accessibleapplication@osu.edu . If you have questions while submitting an application, please review these frequently asked questions .

Current Employees and Students:

If you are currently employed or enrolled as a student at The Ohio State University, please l og in to Workday to use the internal application process.

Welcome to The Ohio State University's career site. We invite you to apply to positions of interest. In order to ensure your application is complete, you must complete the following:

• Ensure you have all necessary documents available when starting the application process. You can review the additional job description section on postings for documents that may be required.

• Prior to submitting your application, please review and update (if necessary) the information in your candidate profile as it will transfer to your application.

Your Next Chapter:

Welcome to a fast-paced, people-centered environment where every day brings something new. As part of our HR Service Center team, you will be at the heart of employee supportfielding a high volume of inbound calls, written inquiries, and in-person interactions from a broad audience that includes faculty, staff, student employees, retirees, and prospective hires. Whether it is a quick question or a complex situation, youll be the first line of guidance, empathy, and resolution.

This is a hybrid role, combining remote work with on-site responsibilities in a fast-paced call center environment. Our team operates Monday through Friday from 8:00 AM and 5:00 PM offering a stable schedule that supports a healthy work-life balance. Youll collaborate closely with a tight-knit group of professionals who support each other, share knowledge, and celebrate winsbig and small.

Were looking for curious problem-solvers who thrive on learning and love helping others. If you're a self-starter who can stay calm in unpredictable situations, handle sensitive conversations with grace, and bring a friendly, professional demeanor to every interaction, youll fit right in. This role is perfect for someone who enjoys variety, values teamwork, and wants to make a real impact through meaningful human connection.

Your Day-to-Day

• Serves as the primary contact for incoming HR and payroll-related inquiries via phone, email, mail, in-person and Self Service. Provides timely and accurate support to a wide range of individualsincluding current and former employees, retirees, their dependents, and external partners. Resolves issues of low to moderate complexity independently and escalates more complex matters to the appropriate Service Center resources, ensuring consistent and precise handling of every inquiry. Provide guidance on university policies, benefits, payroll, and employment procedures.

• Maintain confidentiality while handling sensitive employee information.

• Assist with onboarding and offboarding processes.

• Partner with HR Shared Services teams to navigate and resolve complex inquiries, ensuring seamless coordination and accurate resolution across HR functions.

• Support HR initiatives and contribute to process improvements.

The Ideal Candidate Will Have:

• High school diploma or equivalent

• Minimum 1 year of experience in human resources, customer service, and/or inbound call center.

• Strong written and verbal communication skills

• Ability to manage multiple tasks and prioritize effectively.

• Proficiency in Microsoft Office Suite, Workday, and case system platforms

Bonus Points If You Have:

• Advanced training or education in a related field.

• Background in shared services, call center, higher education, or related industries such as insurance.

• Familiarity with Workday or similar HR systems.

What Youll Love Working Here:

• Comprehensive health, dental, and vision insurance

• Retirement plans with university contributions.

• Tuition assistance for employees and dependents

• Generous paid time off and holidays

• Access to professional development and wellness programs

To Apply:

Please submit your resume and a cover letter as part of your application.

In your cover letter, wed love to hear about:

• Your relevant experience Describe previous customer service roles (e.g., retail, call center, administrative support). Be sure to highlight your highest achievements or metrics (e.g., customer satisfaction scores, volume of inquiries handled).

• Your soft skills that make you a great fit.

• Any transferable skills or experiences that you believe would add value to this role.

We are excited to learn more about you and how you see yourself contributing to our team! Interested in knowing more about HR at OSU? Check out our website by clicking here .

Salary Range: $18-$21*

Function: Human Resources

Sub-function: HR Service Center

Career Band: Individual Contributor Technical

Career Level: T2

Working at Ohio State comes with a great mix of rewards and benefits. From competitive pay and top-notch health coverage to retirement plans, tuition help, and leadership trainingwe have got you covered. You will also enjoy access to on-site childcare, campus sports, arts events, and more. Check out all the details at hr.osu.edu/benefits .

*The offer for this position will fall within this range based on internal equity, the units available budget, and the candidates qualifications.

Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.

Thank you for your interest in positions at The Ohio State University and Wexner Medical Center. Once you have applied, the most updated information on the status of your application can be found by visiting the Candidate Home section of this site. Please view your submitted applications by logging in and reviewing your status. For answers to additional questions please review the frequently asked questions .

The university is an equal opportunity employer, including veterans and disability.

As required by Ohio Revised Code section 3345.0216 , Ohio State will: educate students by means of free, open and rigorous intellectual inquiry to seek the truth; equip students with the opportunity to develop intellectual skills to reach their own, informed conclusions; not require, favor, disfavor or prohibit speech or lawful assembly; create a community dedicated to an ethic of civil and free inquiry, which respects the autonomy of each member, supports individual capacities for growth and tolerates differences in opinion; treat all faculty, staff and students as individuals, hold them to equal standards and provide equality of opportunity with regard to race, ethnicity, religion, sex, sexual orientation, gender identity or gender expression.