HR Generalist (Team Member Experience Partner)

SCI Team Member Expectations: All SCI team members are expected to: Ensure services provided follow the organization’s mission statement, core operating values and policies and procedures. follow HIPAA, confidentiality and security procedures and principles; collaborate with peers, leadership, and support areas of the organization; actively participate in and contribute to leadership and other staff meetings and trainings; maintains compliance with federal, state, and local employment laws and regulations; follow self-direction and person-centered planning procedures and philosophy; and to foster a culture that values diversity.

Essential Duties:

• Partner with TME Manager(s) and SCI leaders at multiple levels and their teams to execute People and Culture strategies and activities that foster growth, innovation, and organizational effectiveness. This includes assisting and collaborating on the design and implementation of programs, processes, and tools to help set managers and team members up for success
• Assist TME Manager with partnering and coaching leaders and Team Members on ensuring advocacy and fairness
• Work closely with all Team Members to drive and sustain culture initiatives that focus on engaged Team Members, positive work environment, increased productivity, and retention.
• Assist TME Manager with coaching leadership in handling conversations regarding career growth, performance management, compensation, and equity
• Serve as support with the onboarding process and PCN processing
• Assist in updating and distributing SCI’s People and Culture policies and
• Assist Team Members and leadership to answer questions or concerns regarding company policies, practices, and regulations
• Review and modify the Team Member handbook where appropriate
• Under the direction of the TME Manager, successfully coach and counsel leaders on maintaining positive Team Memberrelations
• Collaborate with People and Culture team to champion an environment where we can inspire and develop all people to do their best work
• Assist the TME Manager in developing and delivering along with the SCI leadership disciplinary actions and performance improvement plan (PIP), as required
• Proactively identify opportunities and assess improvements to the Team Member's experience and collaboratively develop and implement innovative and effective solutions
• Under the direction of the TME Manager, assist on staffing, compensation, training, performance management, manager capability, and compliance concerns

Supervisory Duties:

• This role does not have supervisory duties.

Education:

• Bachelor’s degree in Human Resources, Psychology or Business Administration/Management or relevant experience
• SHRM or PHR/SPHR certification preferred

Experience:

• Minimum 3 years of experience in various facets of People and Culture (employee relations, performance management, onboarding, offboarding, compliance, compensation, benefits, etc.)
• Solid knowledge of local labor laws and compliance requirements
• Experience interpreting data, diagnosing issues, and making business recommendations

SCI Value Related Competencies:

• People Come First (Customer Focus): Thinks and acts with people we support in mind when making decisions. Dedicated to meeting the expectations and requirements of internal and external shareholders, uses information and feedback to improve services.
• Building Relationships and Connections: Interpersonal savvy. Relates to all kinds of people. Builds appropriate rapport, uses diplomacy and tact, diffuses high-tension situations comfortably. Establishes and maintains meaningful connections within the community and the organization (internal and external stakeholders)
• Education (Informing Others): Quickly finds common ground to solve problems. Is seen as a cooperative team player. Provides coaching and mentoring to team members. Consistent communicator, provides team members with the tools they need to perform their jobs in a timely manner. Explores all available options to make the best decision for internal and external holders
• Diversity: Values, appreciates and honors the ways in which cultural differences can create value in organizations. Is service oriented: Demonstrates a commitment to the philosophies for services and the goal of independence for the people we serve. Raises awareness in communities to appreciate the similarities and unique gifts of each person. Interacts with all kinds of team members equitably, deals effectively with all races, nationalities, cultures, disabilities, ages, and genders, supports equal and fair treatment and opportunity for all.
• Driving Solutions (Perseverance): Pursues all initiatives with energy, drive, and the goal to succeed.

Job-Specific Competencies:

• Problem solving: Using a solution-based approach, identify options and workable solutions
• Learning Strategies: Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things
• Judgment and Decision Making: Considering the relative costs and benefits of potential actions to choose the most appropriate one
• Speaking: Talking to others to convey information effectively
• Active Learning: Understanding the implications of new information for both current and future problem-solving and decision-making
• Achievement: Striving to accomplish high goals or standards
• Time Management: Identifying and establishing priorities
• Initiative: Taking action without being told to do so
• Trustworthiness: Securing the confidence of others through consistent words and actions
• Respect for others: Working to understand and empathize with the position of others
• Interpersonal communication: Interacting effectively with others to convey thoughts and ideas
• Building Relationships: Establishing and maintaining positive rapport with others
• Service Orientation: Responding to others in a timely manner to satisfy their needs
• Teamwork: Working cooperatively with others to accomplish goals or objectives
• Dependability: Reliably following through on commitments made to others
• Flexibility: Willingness to take alternative actions given appropriate justification
• Detail Orientation: Attending to all steps and follow-ups necessary to accomplish a task
• Professionalism: Conducting oneself with high standards and integrity, maintaining confidential information
• Planning: Looking forward in addressing tasks to anticipate steps and contingencies
• Stress Tolerance: Maintaining stable performance under the pressures of work or life
• Work Attitude: Approaching work with a positive “can do" mindset

Physical Demands: Generally, presents standard office environment. Must be able to remain in a stationary position >95% of the time. Continually operates a computer, keyboard and mouse, and other office productivity machinery, such as a calculator, copy machine, printer, and mobile Smartphone device. Constantly positions self to comfortably maintain computer equipment. May occasionally be required to move about in an office setting or position office equipment weighing between 10-25 pounds. Vision abilities required by this job include close vision. Ability to operate a motor vehicle. The person in this position frequently communicates with other people. Must be able to exchange accurate information in these situations.

IT Roles must be able to position self to maintain computers and equipment, including under desks and in server room(s). Frequently moves equipment weighing up to 50 pounds.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this job. This job description is subject to change at any time.

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