Sustaining Engineering Manager

POSITION SUMMARY

The Sustaining Engineering Manager leads the ongoing support and continuous improvement of released products, ensuring their reliability, serviceability, and lifecycle performance. This role oversees a cross-functional team of mechanical and electrical engineers and is responsible for managing technical projects, developing upgrade and refresh programs, and supporting service engineering needs. The manager also drives project planning, reporting, and budgeting while ensuring alignment with business goals and customer satisfaction.

RESPONSIBILITIES

Program and Project Leadership

• Lead the development and launch of upgrade programs to enhance service offerings, product performance, and extend lifecycle.
• Manage refresh programs for aging platforms to ensure continued support and compliance.
• Oversee engineering-to-order (ETO) solutions for service, ensuring timely and cost-effective delivery.
• Lead and mentor a team of mechanical and electrical engineers in executing sustaining engineering initiatives.
• Oversee sustaining technical projects, ensuring alignment with product strategy and service needs.
• Develop and maintain project dashboards to track status, milestones, and roadblocks.
• Develop and manage project budgets and schedules, ensuring resource alignment and timely execution.

Service and Support Infrastructure

• Manage tools and test equipment calibration to ensure accuracy and compliance with standards.
• Define and establish spare parts setup for new and existing products.
• Oversee part number creation and maintenance using PD Cloud.
• Identify and validate substitute and alternate parts to mitigate supply chain risks and support continuity.
• Responsible for the Change Management system, supporting both Change Originator and Change Analyst.

QUALIFICATIONS

• Bachelor's degree in Mechanical, Electrical, or Industrial Engineering (Master's preferred)
• 5+ years of experience in sustaining or product engineering, with at least 2 years in a leadership role
• Proven experience managing cross-functional engineering teams and technical projects
• Strong understanding of product lifecycle management (PLM) systems, preferably PD Cloud
• Experience with ETO processes, service engineering, and field support
• Proficiency in project management tools and reporting dashboards
• Excellent communication, collaboration, and problem-solving skills

TIME TRAVEL REQUIRED

• 15% travel is required

The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.

OUR STRATEGIC PRIORITIES

• Customer Focus
• Operational Excellence
• High-Performance Culture
• Innovation
• Financial Strength

OUR BEHAVIORS

• Own It
• Act With Urgency
• Foster a Customer-First Mindset
• Think Big and Execute
• Lead by Example
• Drive Continuous Improvement
• Learn and Seek Out Development

At Vertiv, we're on a mission to empower the people that will power the future. From a simple swipe to life-changing medicines, from push notifications to generative AI. We design, manufacture, and service the products and solutions that keep the world connected. With $5 billion in sales, a strong customer base and global reach spanning nearly 70 countries, we are uniquely positioned to deliver greater value to our customers and create new opportunities for our people.

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to .... If you are interested in applying or learning more about this role, please visit the company's career page located on Vertiv.com/Careers

Work Authorization

No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.