Account Manager

Why join us?

Our purpose is to design for the good of humankind. It's the ideal we strive toward each day in everything we do. Being a part of MillerKnoll means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows MillerKnoll to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone.

Account Manager - North America Wholesale, Herman Miller

About the Opportunity:

This role supports a network of Wholesale partners by creating a collaborative, inventive, assistive, and inclusive working relationship between the manufacturers (HM) and the Wholesale Partner (B&M/E-tailer). This role is process-oriented, with data-driven recommendations, assessments, and decisions to grow our business and achieve our annual sales goals.

The day-to-day responsibilities encompass sales (60%) and administrative (40%) tasks.

Sales & Partner Engagement

• Build and maintain strong relationships with HM wholesale partners, including owners, operators, and sales teams.
• Provide product and specification support for projects.
• Conduct quarterly business reviews and manage escalated customer issues.

Training & Support

• Deliver online and in-person training for retail staff.
• Create and present engaging products and promotional content.

Administrative & Reporting

• Track sales performance, rebates, and order fulfilment.
• Support forecasting and pricing strategy reviews.
• Maintain databases and assist with price book updates.

Cross-Functional Collaboration

• Coordinate with marketing, customer service, and operations teams.
• Ensure marketing materials are aligned and distributed to wholesale partners.
• Liaise with the Order to Cash Development Team.

Strategic Development

• Analyze account trends and identify growth opportunities.
• Provide feedback on sales tools and process improvements.
  

Additional

• Cultivate a strong partnership with internal teams: marketing, sales operations, contracts, customer service.
• Continuous self-directed product knowledge and familiarity with HM design heritage, new products and company's reputation of innovative products
  

Education:

• Bachelor's degree in business, interior design, architecture or related
• Experience:
• Minimum 3 years' experience in sales and/or wholesale.
• Minimum 2 years' experience with HM.
• Minimum 2 years' experience working with retailers.

Who We Hire?

Simply put, we hire qualified applicants representing a wide range of backgrounds and abilities. MillerKnoll is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veterans from every branch of military service, and more. Here, you can bring your whole self to work. We're committed to equal opportunity employment, including veterans and people with disabilities.

This organization participates in E-Verify Employment Eligibility Verification. In general, MillerKnoll positions are closed within 45 days and are open for applications for a minimum of 5 days. We encourage our prospective candidates to submit their application(s) expediently so as not to miss out on our opportunities. We frequently post new opportunities and encourage prospective candidates to check back often for new postings.

MillerKnoll complies with applicable disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact MillerKnoll Talent Acquisition at click to view [email protected] .