Prosthodontics Coordinator

Job Purpose:

To achieve production and collection goals set by the Practice while delivering superior customer service. Perform all clerical functions of a dental office to provide patients with quality dental services. Facilitates patient check-in/check-out process to monitor arrival and wait time to create a productive, low stress environment. The first physical point of contact for patient seeking dental care and shares an important role in the responsibilities with other staff for providing a satisfying experience for patients. Requires versality in performing a variety of tasks.

Duties:

• Greets patients, notes arrival in appointment dashboard, has patient sign all necessary documentation (i.e., Insurance Cards, Patient ID, Referral, and Treatment Plan as well as takes patient photo and collects payments).
• Created new patient accounts and update patient existing patient information.
• Prepares and organizes daily routing slips prior to patient appointment to ensure accuracy of treatment plan, insurance selection and to ensure correct co-pay is collected.
• Prepares and presents consent/treatment plans for all recommended dental treatment and obtains documentation if patient declines/refuses treatment.
• Routes confidential folder (with routing slip) to provider designation in box/holder.
• Records broken and cancelled appointments into computer (ledger and contact notes).
• Monitors schedule flow and informs patient of wait time.
• Operates multi-line phone system to assist patients with questions and appointments.
• Patient check-out by verifying ledger entries are accurately posted to the correct provider.
• Schedules follow-up treatment plan for patient recommended by provider.
• Reviews scheduled appointments to make sure all x-rays, referrals and any other documentation needed is available for the upcoming prosthodontics appointment.
• Confirms patient’s appointment prior to scheduled date and reminder of pre-op instructions.
• Records end of day totals and percentage of original, cancelled, broken, and added appointments for month end reports.
• Balances excel spreadsheets to monitor outside, inside referrals and doctor’s daily production.
• Responsible for appearance and update reading material in reception area always.
• Performs cross-trained duties to help in other departments.
• Review lab results and medical clearances with the Doctors.
• Communicates with prosth assistants/Doctor to ensure all implants/materials are in office for patient procedures prior to the patient’s appointment.
• Prepares letters of treatment completion and mails to referring provider.
• Open/closes/clean office as required (See addendum for office procedures)

• Skills/Qualifications:
• High School Diploma or GED equivalent.
• Dental experience is preferred.   
• Excellent customer service skills and professional demeanor.
• Strong organizational, written, and oral communication skills.
• Proficient in multi-line phone systems.
• Working knowledge of dental terminology and Microsoft Office is recommended.
• Willing to participate in continuing education courses as needed to improve on existing skills.
• Dental software and insurance experience are a plus.

Physical Demands: The physical demands of this position are moderate and representative of those required by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.